ConnectWise RMM REST API
ConnectWise RMM (Remote Monitoring and Management) REST API for managed service providers to automate endpoint monitoring, patch management, script execution, and IT automation across managed client environments — enabling AI agents to manage device health, automate remediation, and integrate with PSA platforms through ConnectWise's MSP-focused RMM platform. Enables AI agents to manage device management for endpoint inventory, health status, and configuration monitoring automation, handle patch management for OS and third-party software patch deployment and compliance automation, access script execution for remote PowerShell and batch script execution and result retrieval automation, retrieve alert management for endpoint alert creation, routing, and remediation automation, manage policy management for device policy configuration and compliance enforcement automation, handle monitoring for CPU, memory, disk, and service health threshold monitoring automation, access remote access for remote desktop and endpoint access session automation, retrieve reporting for device health, patch compliance, and SLA reporting automation, manage integration for PSA ticket creation and billing synchronization automation, and integrate ConnectWise RMM with ConnectWise Manage PSA and Automate for complete MSP stack automation.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
RMM platform. SOC2, GDPR. OAuth2. Multi-tenant MSP. Managed endpoint and client environment data.
⚡ Reliability
Best When
A managed service provider wanting AI agents to automate endpoint monitoring, patch management, remote remediation, and PSA integration across managed client environments through ConnectWise's MSP-focused RMM platform.
Avoid When
MSP PARTNER AGREEMENT IS REQUIRED: ConnectWise RMM serves MSP partners; automated general-IT assumption creates partner_agreement_required for organizations without ConnectWise MSP partnership; automated must be a ConnectWise MSP partner. MULTI-TENANT DESIGN IS REQUIRED: ConnectWise RMM is multi-tenant for managing multiple client environments; automated single-tenant assumption creates data_mixing for implementations that don't properly scope API calls to specific client sites; automated must always scope calls to correct client/site. SCRIPT EXECUTION REQUIRES APPROVAL WORKFLOW: Remote script execution on managed endpoints may require approval workflow depending on policy configuration; automated immediate-execution assumption creates script_pending for scripts requiring approval before execution; automated must handle approval workflow for sensitive script execution. PATCH POLICIES DETERMINE DEPLOYMENT: Patch deployment follows configured patch policies per device group; automated manual-patch assumption creates policy_conflict for patch operations that conflict with configured automated patch policies; automated must understand existing patch policies before overriding.
Use Cases
- • Automating patch deployment and compliance reporting across managed client endpoints for MSP patch management agents
- • Executing remote remediation scripts on endpoints triggering alerts for IT automation agents
- • Syncing device health data with PSA ticketing for MSP service delivery automation agents
- • Monitoring endpoint inventory and configuration drift for managed services compliance agents
Not For
- • Enterprise IT without managed service provider model (ConnectWise RMM is MSP-designed; enterprise IT prefers Intune, SCCM, or Tanium)
- • Cloud infrastructure monitoring (ConnectWise RMM monitors on-premise and desktop endpoints; cloud infrastructure uses DataDog, CloudWatch)
- • Network and infrastructure monitoring at telco scale (ConnectWise RMM is MSP endpoint-focused, not carrier-grade network monitoring)
Interface
Authentication
ConnectWise uses OAuth2 for RMM REST API. REST API with JSON. Tampa, FL HQ. Founded 1982 by David Bellini and Arnie Bellini. Private equity: Thoma Bravo (acquired 2019). Products: ConnectWise RMM (monitoring), ConnectWise Manage (PSA), ConnectWise Automate (automation), ConnectWise SIEM. 25,000+ MSP partners. Industries: managed service providers, IT services. Competes with NinjaOne, Kaseya, and Datto for MSP RMM platforms.
Pricing
Tampa FL. Thoma Bravo private equity. 25,000+ MSP partners. Per-endpoint MSP pricing.
Agent Metadata
Known Gotchas
- ⚠ SITE SCOPING IS MANDATORY: ConnectWise RMM multi-tenant API requires site/client scoping for all device queries; automated global-query assumption creates cross_client_data for queries without proper site scope; automated must always include site identifier to scope queries to correct client
- ⚠ PATCH EXECUTION IS ASYNCHRONOUS: Patch deployment initiates asynchronous job; automated sync-patch assumption creates incomplete_patch for status checks before patch job completes on endpoints; automated must poll patch job status until complete
- ⚠ SCRIPT RESULTS REQUIRE POLLING: Remote script execution returns job ID; automated inline-result assumption creates missing_output for script output retrieved before execution completes on endpoint; automated must poll script job for completion before retrieving output
- ⚠ ALERT SUPPRESSION AFFECTS VISIBILITY: Maintenance mode suppresses alerts for endpoints; automated always-alerting assumption creates missed_alerts for endpoints in maintenance mode not generating expected alerts; automated must account for maintenance windows
- ⚠ PSA INTEGRATION REQUIRES MAPPING: ConnectWise RMM to Manage PSA integration requires company and contact mapping; automated automatic-ticket assumption creates unmapped_device for RMM alerts that can't create PSA tickets without company mapping; automated must configure company mapping before PSA integration
Alternatives
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Scores are editorial opinions as of 2026-03-07.