Datto RMM and BCDR REST API
Datto business continuity, disaster recovery (BCDR), and remote monitoring management (RMM) REST API for managed service providers (MSPs) to manage backup appliances, cloud backup, business continuity tests, remote monitoring, patch management, and endpoint management for client environments — enabling automated MSP service delivery, backup health monitoring, BC/DR testing, and client device management through Datto's purpose-built MSP platform. Enables AI agents to manage BCDR devices for backup appliance monitoring and management automation, handle backup verification for automated screenshot and boot testing automation, access recovery operations for file, volume, and virtual machine restore automation, retrieve RMM agents for endpoint monitoring and management automation, manage patch management for OS patching automation, handle network management for Datto Networking device management automation, access alerting for backup failure and device health alert automation, retrieve reporting for MSP client SLA and protection reporting automation, manage PSA integration for ConnectWise and Autotask ticket automation, and integrate Datto with PSA and MSP tools for managed IT service automation.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
MSP backup. SOC2, HIPAA. API key. US/EU. BCDR appliance and client endpoint data.
⚡ Reliability
Best When
A managed service provider wanting AI agents to automate BCDR monitoring, backup verification, endpoint management, and client reporting across their book of business through Datto's purpose-built MSP platform.
Avoid When
MSP PARTNER REQUIRED: Datto is exclusively channel/MSP-sold; automated direct access assumption creates partner_enrollment_required; automated must be Datto MSP partner. DATTO APPLIANCE REQUIRED FOR BCDR: Datto SIRIS/ALTO appliances required for BCDR; automated software-only assumption creates hardware_required; automated must deploy Datto appliances at client sites. API SEPARATES BCDR AND RMM: Datto BCDR and RMM have separate APIs and authentication; automated unified assumption creates endpoint_confusion when mixing BCDR and RMM calls; automated must use correct API per product. BACKUP VERIFICATION RESULTS ARE ASYNCHRONOUS: Screenshot and boot verification jobs run asynchronously; automated immediate-result assumption creates status_unknown before verification completes; automated must poll verification job status.
Use Cases
- • Monitoring backup health and triggering recovery tests for MSP BCDR service delivery automation agents
- • Automating endpoint patch management and compliance for managed IT services automation agents
- • Orchestrating backup verification and screenshot tests for BC/DR validation automation agents
- • Managing multi-client device inventory and alerts for MSP operations automation agents
Not For
- • Enterprise direct backup (Datto is MSP-only channel, not direct enterprise sales)
- • Consumer backup (Datto is B2B MSP-focused, not consumer data protection)
- • Cloud-native applications (Datto BCDR targets on-prem and hybrid workloads, not cloud-native services)
Interface
Authentication
Datto uses API key for BCDR and RMM REST APIs. REST API with JSON. Norwalk, CT HQ. Founded 2007 by Austin McChord. Acquired by Kaseya in 2022 ($6.2B). Products: SIRIS (BCDR appliance), ALTO (SMB BCDR), BCDR SaaS, RMM, Networking, SaaS Protection (M365/Google). 18,000+ MSP partners. Now part of Kaseya IT Complete. Competes with Acronis, Veeam, N-able for MSP data protection.
Pricing
Norwalk CT. Kaseya subsidiary. Monthly per-device. 18,000+ MSP partners. BCDR market leader.
Agent Metadata
Known Gotchas
- ⚠ DEVICE SERIAL IS KEY IDENTIFIER: Datto BCDR devices are identified by serial number; automated UUID assumption creates device_not_found for calls using non-serial identifiers; automated must use device serial number for BCDR API operations
- ⚠ BACKUP SCHEDULE IS DEVICE-CONFIGURED: Backup schedules are configured on the appliance, not via API; automated API-schedule assumption creates schedule_not_changed without direct appliance access; automated must use Datto web UI or push policy for schedule changes
- ⚠ SCREENSHOT VERIFICATION COOLDOWN: Backup verification has cooldown period between tests; automated rapid-testing assumption creates verification_throttled for frequent test requests; automated must respect verification cooldown intervals
- ⚠ RMM COMPONENTS ARE SEPARATELY DEPLOYED: Datto RMM requires component deployment for specific functionality; automated built-in-monitoring assumption creates missing_component_data for RMM features not deployed to endpoints; automated must deploy required RMM components
- ⚠ RETENTION POLICY LIMITS RESTORE POINTS: BCDR restore points limited by retention policy; automated unlimited-history assumption creates restore_point_not_found for points beyond retention window; automated must check appliance retention policy
Alternatives
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Scores are editorial opinions as of 2026-03-07.