Zoom Phone API
Zoom Phone REST API for cloud business phone system. Enables AI agents to query call records, manage users and phone numbers, retrieve call recordings, access voicemails, and integrate phone system data into workflows. Part of the broader Zoom platform with unified APIs.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Business phone data including call recordings and voicemails. SOC2, ISO27001, GDPR, HIPAA. OAuth2 scopes.
⚡ Reliability
Best When
A business already using Zoom Phone wants AI agents to query call data, manage phone provisioning, and integrate telephony analytics into HR or operations workflows.
Avoid When
You only need Zoom video meetings — Zoom Phone is a separate product. PRIVACY: Call recordings and voicemails contain sensitive conversation content.
Use Cases
- • Querying call history and duration data from business analytics agents
- • Retrieving call recordings and voicemails from operational workflow agents
- • Managing phone number assignments and user provisioning from IT automation agents
- • Integrating phone system usage data into workforce analytics agents
Not For
- • Non-Zoom phone deployments
- • Consumer calling apps
- • High-volume outbound calling campaigns (use Twilio/Plivo)
Interface
Authentication
Zoom OAuth 2.0 with server-to-server OAuth for service accounts. Scopes control Phone API access. App registration on Zoom Marketplace.
Pricing
Zoom Phone is a paid add-on. API access included with Zoom Phone subscription.
Agent Metadata
Known Gotchas
- ⚠ PRIVACY: Call recordings and voicemails contain sensitive conversation content
- ⚠ No public MCP server — server-to-server OAuth REST API integration required
- ⚠ Zoom Phone is a separate API from Zoom Meetings — different scopes required
- ⚠ Call recording retrieval requires download URL + separate download step (time-limited)
- ⚠ Rate limit is per account (not per app) — shared limits across all integrations
Alternatives
Full Evaluation Report
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Package Brief
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Scores are editorial opinions as of 2026-03-07.