8x8 Communications Platform API
8x8 APIs for unified communications (UCaaS) and contact center (CCaaS) platform. Enables AI agents to send SMS/voice messages, query call records, manage contact center interactions, and integrate communication data into workflows. 8x8 provides Video, Voice, Chat, and Contact Center as a Service.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Business communications with call recordings and PII. SOC2, ISO27001, GDPR, HIPAA. OAuth2 + API keys.
⚡ Reliability
Best When
A business using 8x8 Work or 8x8 Contact Center wants AI agents to send communications, query interaction history, and integrate UC/CC data into business workflows.
Avoid When
You need consumer-scale messaging. PRIVACY: Business communication data including call recordings requires careful handling.
Use Cases
- • Sending SMS and voice notifications from business workflow automation agents
- • Querying call records and communication analytics from reporting agents
- • Managing contact center interactions and queue data from CX agents
- • Integrating voice/video meeting data into operational workflow agents
Not For
- • Consumer messaging at scale (8x8 is business/enterprise focused)
- • Non-8x8 communication platforms
- • High-volume consumer SMS campaigns (use Twilio/Plivo for scale)
Interface
Authentication
8x8 uses OAuth 2.0 for platform APIs and API keys for messaging APIs. Developer portal for app registration.
Pricing
Business UCaaS/CCaaS platform. Messaging API pricing separate from platform subscription.
Agent Metadata
Known Gotchas
- ⚠ PRIVACY: Business call recordings and communication data are sensitive
- ⚠ No public MCP server — REST API integration required
- ⚠ 8x8 has separate API products (messaging, video, contact center) — unified access varies
- ⚠ OAuth and API key auth differ by product line — verify auth method per endpoint
- ⚠ High-volume messaging requires messaging-specific API keys, not platform OAuth
Alternatives
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Scores are editorial opinions as of 2026-03-07.