Wootric (InMoment) CX Feedback API
Wootric (now InMoment) REST API for in-app customer experience feedback platform. Enables AI agents to trigger NPS/CSAT/CES surveys, retrieve response data, access sentiment and trending analysis, and integrate customer feedback signals into CX and product workflows. Wootric specializes in real-time in-product feedback collection.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Customer NPS/CSAT feedback data. SOC2, GDPR. EU data residency. OAuth2. InMoment acquisition risk factor.
⚡ Reliability
Best When
A SaaS product team using Wootric wants AI agents to surface real-time customer satisfaction signals, analyze feedback trends, and integrate NPS/CSAT data into product and CS workflows.
Avoid When
PRIVACY: Survey response data is personal data. Wootric is now part of InMoment — verify API documentation currency. GDPR compliance required for EU respondents.
Use Cases
- • Querying NPS/CSAT/CES scores and trends from customer success analytics agents
- • Retrieving individual survey responses and verbatim feedback from CX agents
- • Triggering targeted surveys based on product events from product analytics agents
- • Integrating Wootric feedback signals into CRM and retention workflow agents
Not For
- • Complex multi-question research surveys (use Qualtrics/Medallia for that)
- • Non-SaaS products without in-product feedback touchpoints
- • Non-Wootric/InMoment platforms
Interface
Authentication
Wootric OAuth 2.0. Client credentials for server-side integration. Access tokens required for all API calls.
Pricing
Wootric is now InMoment. Pricing may have changed. Verify current plans with InMoment.
Agent Metadata
Known Gotchas
- ⚠ PRIVACY: NPS/CSAT response data is personal data — GDPR compliance required
- ⚠ No public MCP server — OAuth2 REST API integration required
- ⚠ Wootric acquired by InMoment — verify API documentation is current
- ⚠ Corporate acquisition may affect future API development and support
- ⚠ Rate limits apply — throttle for bulk response retrieval
Alternatives
Full Evaluation Report
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Scores are editorial opinions as of 2026-03-07.