Delighted NPS & CX Survey API
Delighted REST API for NPS (Net Promoter Score) and customer experience survey platform. Enables AI agents to send survey requests, retrieve survey responses and scores, access NPS trend data, manage people (survey recipients), and integrate customer feedback intelligence into CX and product workflows. Delighted is known for simplicity and high response rates.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Survey response data with verbatim feedback. SOC2, GDPR. Basic Auth API key. GDPR deletion support required.
⚡ Reliability
Best When
A product or CX team using Delighted wants AI agents to surface NPS signals, analyze detractor patterns, and integrate feedback intelligence into retention and product workflows.
Avoid When
PRIVACY: Survey response data including verbatim comments contains personal opinions. Handle with care and comply with GDPR/CCPA for respondent data.
Use Cases
- • Querying NPS scores and trend data from customer experience analytics agents
- • Retrieving verbatim feedback and sentiment from product intelligence agents
- • Triggering survey sends based on customer events from CRM workflow automation agents
- • Integrating Delighted CX data into support ticketing and product roadmap agents
Not For
- • Complex multi-question enterprise surveys (use Qualtrics or Medallia)
- • Non-customer satisfaction measurement use cases
- • Real-time in-app feedback without Delighted's web SDK
Interface
Authentication
Delighted HTTP Basic Auth with API key as username (no password needed). API keys from account settings.
Pricing
Freemium NPS platform. Generous free tier. Acquired by Qualtrics — Qualtrics integration available.
Agent Metadata
Known Gotchas
- ⚠ PRIVACY: Survey verbatim responses contain personal opinions — GDPR compliance for EU respondents
- ⚠ No public MCP server — REST API or SDK integration required
- ⚠ Simple Basic Auth with API key as username — handle token securely
- ⚠ Rate limit: 60 req/min — throttle for bulk response retrieval
- ⚠ Delighted is Qualtrics-owned — deep integration with Qualtrics platform available
Alternatives
Full Evaluation Report
Detailed scoring breakdown, competitive positioning, security analysis, and improvement recommendations for Delighted NPS & CX Survey API.
Scores are editorial opinions as of 2026-03-06.