SurveyMonkey Enterprise & Momentive API
SurveyMonkey (Momentive) REST API for enterprise survey and insights management platform. Enables AI agents to manage survey creation, distribution, and automation for feedback collection workflows, handle response data retrieval and real-time response monitoring, access survey analytics and custom report generation, retrieve NPS, CSAT, and CES score tracking and trend data, manage custom survey panel and audience targeting for market research, handle contact list and email collector management for survey distribution, access response filtering and cross-tabulation for segment analysis, retrieve survey completion and abandonment rate analytics, manage survey logic and branching configuration, and integrate survey data with CRM, marketing automation, and business intelligence platforms.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Survey platform. SOC2, HIPAA, GDPR. OAuth2. US/EU. Survey response and customer feedback data.
⚡ Reliability
Best When
A business using SurveyMonkey Enterprise wants AI agents to automate survey distribution, response collection, NPS tracking, market research, and integration with CRM and analytics platforms.
Avoid When
DATA PRIVACY: Survey responses may contain sensitive customer or employee data — implement appropriate data handling and consent collection. Panel and audience targeting for market research requires compliance with survey incentive and disclosure rules. Automated survey distribution without opt-out management violates CAN-SPAM and GDPR.
Use Cases
- • Automating customer feedback collection from CX automation agents
- • Retrieving NPS survey responses from customer success agents
- • Building market research surveys from insights agents
- • Integrating survey data with CRM from sales operations agents
Not For
- • Enterprise employee engagement with deep people analytics requirements
- • Academic research without commercial business use case
- • Highly regulated data collection without dedicated compliance platform
Interface
Authentication
SurveyMonkey uses OAuth 2.0 with access tokens and scoped permissions. Developer portal at developer.surveymonkey.com with full API documentation. Webhooks for survey completion events. REST API with JSON responses. App registration required for OAuth app credentials. Enterprise API requires Enterprise plan; basic API on paid plans. Momentive rebrand in 2021 (reverted SurveyMonkey brand in 2023).
Pricing
San Mateo, California. Founded 1999. Public company (MNTV, NASDAQ, formerly Momentive). Market research and survey market. 20M+ active users. One of the world's most recognized survey brands. Enterprise plan with HIPAA and SSO. Momentive brand for AI insights products. Competes with Qualtrics and Alchemer for enterprise survey market.
Agent Metadata
Known Gotchas
- ⚠ DATA PRIVACY: Opt-out management required for email distribution automation; CAN-SPAM and GDPR compliance mandatory for all automated email survey delivery
- ⚠ 500 req/day default — basic plan rate limit is very low for automation; upgrade to higher plan or implement request batching and caching
- ⚠ OAuth app registration — requires registered app with client ID/secret; user must authorize OAuth flow; no server-to-server API key for standard API
- ⚠ Response bulk export — large response sets use bulk export API rather than individual response retrieval; implement pagination for large datasets
- ⚠ Webhook for real-time — use webhooks for real-time response notifications; polling responses endpoint consumes rate limit quickly
- ⚠ Brand name confusion — Momentive (enterprise AI) and SurveyMonkey (brand) coexist; verify which product and endpoint you're integrating with
Alternatives
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Scores are editorial opinions as of 2026-03-07.