Simplesat Customer Satisfaction Survey API
Simplesat customer satisfaction survey REST API for NPS, CSAT, and CES survey automation integrated with helpdesk and CRM platforms. Enables AI agents to manage one-click survey delivery embedded in support tickets and emails for frictionless feedback collection, handle NPS, CSAT, and CES survey deployment at service touchpoints for CX measurement, access real-time response data and sentiment analysis for customer feedback intelligence, retrieve ticket-linked feedback correlation for support quality analytics, manage Zapier and native integrations for survey trigger automation, handle public testimonial and review collection for social proof automation, access team performance analytics and individual tech/agent scoring for quality management, retrieve trend reporting and benchmark tracking for CX performance monitoring, manage escalation alerts for detractor recovery automation, and integrate Simplesat with ConnectWise, Autotask, Zendesk, Freshdesk, and HubSpot for embedded feedback.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
CSAT survey. SOC2. API key. US. Customer feedback data.
⚡ Reliability
Best When
A managed service provider (MSP), IT service desk, or customer support team using ConnectWise, Autotask, or Zendesk wanting AI agents to automate post-ticket CSAT surveys, NPS collection, detractor alerts, and technician performance scoring.
Avoid When
TCPA SMS COMPLIANCE: Automated CSAT text surveys require TCPA prior express written consent; automated text surveys without documented consent create TCPA class action liability. GDPR SURVEY DATA COLLECTION: EU customer survey responses contain personal data; automated survey collection from EU customers requires GDPR lawful basis and privacy notice; automated collection without documentation creates GDPR violation. FTC REVIEW SOLICITATION RULES: Automated testimonial and public review collection must not selectively solicit only satisfied customers; automated workflows screening for happy customers before requesting public reviews create FTC deceptive practice violation. Survey fatigue management — automated high-frequency post-ticket surveys without frequency controls degrade response rates; implement per-customer cooldown periods.
Use Cases
- • Triggering CSAT surveys from helpdesk ticket agents
- • Collecting NPS from customer lifecycle agents
- • Alerting on detractors from CX recovery agents
- • Measuring tech performance from service quality agents
Not For
- • Enterprise VoC without MSP or helpdesk integration focus
- • Market research without customer service feedback
- • Internal HR surveys without customer-facing service context
Interface
Authentication
Simplesat uses API key authentication. REST API with JSON. Minneapolis, Minnesota HQ. Founded 2015. Private. Customer satisfaction survey platform for MSPs and IT service teams. Strong ConnectWise, Autotask, Zendesk, and HubSpot integrations. Focused on B2B service businesses. Competes with HappyFox Surveys, AskNicely, and Delighted for service business CSAT.
Pricing
Minneapolis. Private. Founded 2015. MSP and IT service focus. ConnectWise/Autotask/Zendesk integration specialist.
Agent Metadata
Known Gotchas
- ⚠ FTC REVIEW SOLICITATION SELECTIVE ROUTING: Automated testimonial and Google/G2 review collection must not screen for customer satisfaction before directing to public review; automated workflows that only route happy customers to public reviews and unhappy to private feedback create FTC deceptive practice violation
- ⚠ GDPR EU customer data — automated survey collection from EU customers requires GDPR lawful basis (typically legitimate interest with DPIA) and privacy notice; automated EU survey collection without documentation creates GDPR violation
- ⚠ Survey frequency cooldown — automated post-ticket CSAT surveys without customer-level frequency controls create survey fatigue; implement 30-60 day customer-level suppression in automated survey triggers
- ⚠ API key security — Simplesat API key authentication; ensure keys are not exposed in client-side code, CI logs, or public repositories; use secrets management for all automated integrations
- ⚠ Webhook delivery guarantee — verify Simplesat webhook retry behavior for failed deliveries before building event-driven automated workflows on survey response webhooks
- ⚠ PSA integration sync timing — Simplesat integration with ConnectWise and Autotask relies on PSA ticket data sync; automated survey triggers may use slightly stale ticket data if sync is delayed
Alternatives
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Scores are editorial opinions as of 2026-03-07.