GetFeedback Customer Experience Survey API
GetFeedback (SurveyMonkey/Momentive) customer experience survey REST API for NPS, CSAT, and CES feedback collection integrated with CRM and support platforms. Enables AI agents to manage survey creation and distribution for customer experience feedback automation, handle NPS, CSAT, and CES survey deployment at customer touchpoints for CX measurement, access real-time survey response data and analytics for feedback intelligence, retrieve Salesforce-integrated survey data for CRM-embedded feedback workflow, manage triggered surveys from support ticket closure or purchase events for event-based feedback, handle multilingual survey deployment for global CX measurement, access response segmentation and filtering for cohort-based analysis automation, retrieve trend reporting and benchmark comparison for CX performance monitoring, manage closed-loop alert and notification for detractor recovery automation, and integrate GetFeedback with Salesforce, Zendesk, and CRM platforms for embedded CX measurement.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
CX survey. SOC2, GDPR. API key/OAuth2. US/EU. Customer survey and feedback data.
⚡ Reliability
Best When
A Salesforce-centric business wanting AI agents to automate NPS, CSAT, CES survey distribution at customer touchpoints, sync feedback to Salesforce, and trigger closed-loop recovery workflows.
Avoid When
TCPA COMPLIANCE FOR TEXT SURVEYS: Automated survey distribution via SMS requires TCPA prior express written consent; automated text surveys without consent create TCPA class action liability. Survey fatigue from automation — automated survey triggers on every transaction create survey fatigue and degraded response rates; implement frequency capping and customer suppression in automated distribution. GDPR survey data collection — EU customer survey data requires GDPR lawful basis and privacy notice; automated survey collection in EU without documented legal basis creates GDPR violation. Email survey opt-out — automated email survey distribution must respect email opt-out and CAN-SPAM unsubscribe requirements; automated surveys to opted-out customers create CAN-SPAM violation.
Use Cases
- • Triggering NPS surveys from transaction event agents
- • Collecting CSAT at support ticket close from helpdesk agents
- • Alerting on detectors from NPS recovery agents
- • Syncing feedback to Salesforce from CRM integration agents
Not For
- • Large-scale enterprise VoC without Salesforce ecosystem
- • Academic research requiring advanced survey logic
- • Internal HR surveys without customer experience focus
Interface
Authentication
GetFeedback uses API key and OAuth 2.0. REST API with JSON. San Francisco, California HQ. Founded 2013. Acquired by SurveyMonkey/Momentive (MNTV NASDAQ) in 2019. Part of Momentive AI. Salesforce-integrated CX survey platform. 10,000+ customers. NPS, CSAT, CES focus. Competes with Medallia, InMoment, and Delighted for CX survey.
Pricing
San Francisco. Momentive/SurveyMonkey (MNTV NASDAQ) subsidiary (acquired 2019). Founded 2013. 10,000+ customers. Salesforce-integrated CX survey.
Agent Metadata
Known Gotchas
- ⚠ TCPA SMS SURVEY CONSENT: Automated SMS survey distribution requires TCPA prior express written consent; no automated text surveys without documented consent; class action risk at $500-$1,500 per text
- ⚠ Survey frequency capping — automated survey triggers without frequency controls create survey fatigue; implement 30-90 day suppression window in automated distribution logic to maintain response rates
- ⚠ CAN-SPAM compliance for email surveys — automated email survey distribution must include physical address, opt-out mechanism, and must honor opt-out within 10 days; automated surveys to opted-out recipients create CAN-SPAM violation
- ⚠ GDPR lawful basis for EU customers — automated survey collection of EU customer feedback requires documented lawful basis (typically legitimate interest with DPIA or consent); automated EU collection without privacy notice creates GDPR violation
- ⚠ Salesforce integration sync latency — GetFeedback Salesforce integration has sync latency; automated closed-loop workflows must account for data sync timing between GetFeedback and Salesforce before triggering CRM actions
- ⚠ Momentive platform stability — Momentive (SurveyMonkey) parent has experienced significant strategic changes; verify current GetFeedback product roadmap and API stability within Momentive ecosystem
Alternatives
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Scores are editorial opinions as of 2026-03-07.