Ivanti ITSM & Neurons API
Ivanti Neurons REST API for IT service management and endpoint automation platform. Enables AI agents to manage incident, problem, change, and service request workflows, automate endpoint discovery and patching through Neurons, access CMDB and asset inventory data, retrieve service desk tickets and SLA metrics, manage user provisioning workflows, integrate with monitoring and security tools, and connect ITSM data with broader IT operations automation pipelines.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Enterprise IT infrastructure data. SOC2, ISO27001, FedRAMP. OAuth2 + API key. Multi-region. Privileged endpoint access.
⚡ Reliability
Best When
An enterprise IT team using Ivanti ITSM or Neurons wants AI agents to automate incident routing, endpoint patching, CMDB updates, and change management workflows.
Avoid When
AUTHORIZED USE ONLY: Ivanti ITSM contains sensitive enterprise IT infrastructure data. Endpoint automation agents have privileged access across systems. Change management automation must include proper approval gates.
Use Cases
- • Managing ITIL incident and change workflows from IT operations agents
- • Automating endpoint patching and discovery from Neurons automation agents
- • Accessing CMDB asset data from IT asset management agents
- • Retrieving SLA metrics and service desk analytics from reporting agents
Not For
- • Simple helpdesk without ITIL compliance requirements
- • Non-IT service management without endpoint management needs
- • Small teams without enterprise ITSM budget
Interface
Authentication
Ivanti uses API key and OAuth 2.0 for API access. Tenant-level credentials. Scopes control ITSM modules, Neurons endpoints, and CMDB access. On-premises and cloud deployments have different auth configurations.
Pricing
South Jordan, Utah. Formed 2017 by merger of LANDESK and HEAT Software. Acquired Cherwell Software 2021. Major enterprise ITSM and UEM vendor. Neurons is their AI-powered automation platform. Competed with ServiceNow, BMC, Cherwell. Major enterprise customer base.
Agent Metadata
Known Gotchas
- ⚠ AUTHORIZED USE ONLY: Enterprise IT infrastructure data requires strict access controls
- ⚠ No public MCP server — REST API with OAuth2 and API key
- ⚠ On-premises vs cloud deployments have different API endpoints and auth flows
- ⚠ Neurons automation agents have privileged endpoint access — scope automation carefully
- ⚠ Change management automation must include approval gates to prevent unauthorized changes
- ⚠ Multi-module platform — ITSM, Neurons, UEM have separate API surfaces
Alternatives
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Scores are editorial opinions as of 2026-03-07.