HaloITSM Service Management API
HaloITSM REST API for IT service management and service desk platform. Enables AI agents to manage IT support tickets and incidents, handle change management workflows, manage IT assets and CMDB, track SLA compliance, handle service catalog requests, manage problem management, integrate ITSM data with monitoring and DevOps tools, and automate IT service delivery workflows.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
IT asset and change management data. ISO27001, GDPR, SOC2. OAuth2 with scopes. UK/EU/US data residency.
⚡ Reliability
Best When
An in-house IT department or enterprise IT service desk using HaloITSM wants AI agents to automate ticket triage, incident management, change request routing, and SLA monitoring workflows.
Avoid When
AUTHORIZED USE ONLY: ITSM access includes IT asset configuration and change management capabilities. Unauthorized changes to IT infrastructure via ITSM automation can cause service outages.
Use Cases
- • Managing IT support tickets and incident routing from service desk automation agents
- • Tracking SLA compliance and escalation from IT operations agents
- • Managing IT asset and configuration item data from CMDB management agents
- • Handling change request approvals from IT governance agents
Not For
- • MSP multi-tenant management without in-house IT service management focus
- • Customer support CRM without IT service management workflows
- • Project management without ITIL-aligned service delivery processes
Interface
Authentication
HaloITSM uses OAuth 2.0 for API access. Tenant-level credentials. Developer portal for integration access. Scopes control access to tickets, assets, and configuration data. On-premises and cloud deployments.
Pricing
UK company (Northampton). ITIL-aligned ITSM platform. Used by mid-market and enterprise IT departments. Includes PSA features for MSPs in HaloPSA product. Strong in UK and international markets.
Agent Metadata
Known Gotchas
- ⚠ AUTHORIZED USE ONLY: IT asset and change management capabilities — unauthorized changes can cause outages
- ⚠ No public MCP server — REST API with OAuth2
- ⚠ UK company — GDPR compliance; UK/EU data residency default
- ⚠ On-premises vs cloud deployments have different API configurations
- ⚠ HaloITSM vs HaloPSA are different products with different APIs
- ⚠ ITIL-aligned change management workflows require CAB approval — automate request creation, not approval bypassing
Alternatives
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Scores are editorial opinions as of 2026-03-07.