xMatters Incident Management API
xMatters REST API for digital operations management and incident orchestration. Enables AI agents to trigger alert notifications, query on-call schedules, retrieve incident data, manage escalations, and integrate xMatters into automated incident response workflows. xMatters connects monitoring tools to the right people faster during incidents.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
On-call contact data and incident notification system. SOC2, ISO27001, GDPR. OAuth with RBAC.
⚡ Reliability
Best When
A DevOps or SRE team using xMatters wants AI agents to automatically route incidents, trigger targeted notifications, and integrate on-call data into automated incident response workflows.
Avoid When
AUTHORIZED USE ONLY: Incident notification systems can cause alert fatigue if misused. Automated notification triggers require proper escalation logic and testing.
Use Cases
- • Triggering targeted incident notifications from automated alerting agents
- • Querying on-call schedules and rotation data from incident routing agents
- • Retrieving incident response history and MTTD/MTTR metrics from SRE analytics agents
- • Integrating xMatters notifications into CI/CD deployment failure response agents
Not For
- • Non-xMatters incident management platforms
- • Consumer alerting applications
- • Bulk promotional notifications
Interface
Authentication
xMatters supports HTTP Basic Auth, API keys, and OAuth 2.0. OAuth recommended for production integrations. Role-based access control.
Pricing
xMatters is now part of Everbridge. Free plan for small teams. API access on all plans.
Agent Metadata
Known Gotchas
- ⚠ AUTHORIZED USE ONLY: Automated notifications require proper escalation logic to avoid alert fatigue
- ⚠ No public MCP server — REST API integration required
- ⚠ xMatters is now part of Everbridge — verify API endpoint URLs haven't changed
- ⚠ On-call schedule data is time-sensitive — cache with short TTL for routing accuracy
- ⚠ Inbound integration keys (API keys for triggering) are separate from user API keys
Alternatives
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Scores are editorial opinions as of 2026-03-07.