Weave Patient and Customer Communications API
Weave customer and patient communications REST API for healthcare and small business automated patient engagement, appointment reminders, and reviews. Enables AI agents to manage appointment reminder automation via text, email, and phone for patient engagement, handle two-way texting and patient communication threading for care coordination, access missed call text-back automation for practice communication responsiveness, retrieve online review generation and reputation management for practice marketing, manage payment collection and digital payment requests for patient billing automation, handle patient recall and reactivation campaigns for practice retention, access team communication and internal messaging for staff coordination, retrieve analytics and communication reporting for practice performance monitoring, manage phone system integration and call handling for front desk operations, and integrate Weave with dental, optometry, veterinary, and medical practice management systems.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Patient communications. SOC2, HIPAA. API key/OAuth2. US. PHI and patient data.
⚡ Reliability
Best When
A dental, optometry, veterinary, or medical office wanting AI agents to automate appointment reminders, two-way patient texting, review requests, payment collection, and patient recall.
Avoid When
HIPAA PHI IN PATIENT COMMUNICATIONS: Weave patient communications contain PHI; automated text and email must comply with HIPAA minimum necessary and patient authorization requirements; automated PHI disclosure without authorization creates HIPAA violation. TCPA HEALTHCARE EXEMPTION LIMITATIONS: Automated text messages to patients qualify for TCPA healthcare exemption only for treatment communications; automated marketing texts (review requests, recall campaigns promoting services) require TCPA prior express written consent regardless of healthcare context. Patient consent for text communication — automated patient texting must obtain patient consent for each communication channel; automated text without consent creates TCPA liability. Two-party consent for call recording — automated call recording integration must comply with state two-party consent laws in applicable practice states; automated recording without consent creates wiretapping statute violation.
Use Cases
- • Sending appointment reminders from patient engagement agents
- • Requesting reviews from reputation management agents
- • Sending payment requests from billing automation agents
- • Automating recall campaigns from patient retention agents
Not For
- • Hospital or health system without small practice focus
- • Non-healthcare businesses without patient engagement
- • Large enterprise communication without practice management integration
Interface
Authentication
Weave uses API key and OAuth 2.0. REST API with JSON. Lehi, Utah HQ. Founded 2008. Public (WEAV NYSE, IPO October 2021). Healthcare and small business communication platform. 25,000+ practice customers. Dental, optometry, and veterinary specialty. VoIP phone + SMS + reviews + payments. Competes with Solutionreach, NexHealth, and Relatient for patient engagement.
Pricing
Lehi, Utah. WEAV NYSE (IPO October 2021). Founded 2008. 25,000+ practice customers. Dental and optometry focus. VoIP + SMS + reviews platform.
Agent Metadata
Known Gotchas
- ⚠ HIPAA PHI COMMUNICATION MINIMUM NECESSARY: Automated patient text and email communications must apply HIPAA minimum necessary — include only PHI required for the communication purpose; automated appointment reminders with unnecessary health information creates HIPAA minimum necessary violation
- ⚠ TCPA HEALTHCARE EXEMPTION BOUNDARY: Automated texts for appointment reminders and treatment information qualify for TCPA healthcare exemption; automated marketing texts (review requests, promotional offers) do NOT qualify and require prior express written consent — misclassifying marketing as treatment creates TCPA liability
- ⚠ Review request regulatory compliance — automated review solicitation must comply with FTC guidelines prohibiting selective review solicitation (only asking happy patients to review); automated workflows that suppress negative-experience patient review requests create FTC deceptive practice violation
- ⚠ Call recording two-party consent — Weave VoIP call recording in two-party consent states (CA, FL, IL, etc.) requires both parties consent; automated call recording without consent disclosure creates wiretapping statute violation
- ⚠ Message deliverability and A2P 10DLC registration — automated A2P text messages require 10DLC campaign registration with mobile carriers; unregistered automated SMS creates carrier filtering and delivery failure for US recipients
- ⚠ Practice management integration sync lag — Weave integrates with dental and medical PM systems; appointment reminder automation depends on PM sync accuracy; stale PM data triggers reminders for cancelled or rescheduled appointments
Alternatives
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Scores are editorial opinions as of 2026-03-07.