Tettra Team Knowledge Base API
Tettra internal team knowledge base REST API for Slack-heavy teams to manage company policies, procedures, and FAQs with Q&A workflow, verification, and direct Slack integration for in-workflow knowledge retrieval. Enables AI agents to manage page creation and category organization for internal knowledge automation, handle Q&A question routing and expert response for knowledge gap automation, access page verification and freshness tracking for knowledge quality automation, retrieve Slack slash command knowledge surfacing for in-workflow retrieval automation, manage suggested page recommendations for proactive knowledge sharing automation, handle page analytics and view tracking for knowledge effectiveness automation, access team member access and workspace permissions for knowledge governance automation, retrieve integration with Slack, Google Workspace, and MS Teams for communication platform knowledge automation, manage search and knowledge retrieval for automated Q&A workflows, and integrate Tettra with Slack, Teams, Notion, and HRIS platforms for end-to-end team knowledge management.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Team wiki. GDPR. API key/OAuth2. US. Internal knowledge and Q&A data.
⚡ Reliability
Best When
A Slack-heavy company wanting AI agents to automate internal knowledge management, Q&A routing, page verification workflows, and in-Slack knowledge surfacing through Tettra's Slack-native knowledge platform.
Avoid When
SLACK-CENTRIC DESIGN LIMITS NON-SLACK WORKFLOW VALUE: Tettra's primary value differentiator is Slack integration (slash commands, Q&A in Slack); teams not using Slack get significantly less value from Tettra's differentiators; automated knowledge workflows for non-Slack organizations should evaluate Guru or Notion instead. Q&A ROUTING REQUIRES HUMAN EXPERT RESPONSE: Tettra Q&A feature routes unanswered questions to designated experts for human response; automated Q&A via Tettra cannot generate AI answers programmatically (routes to humans); automated knowledge gap identification via Q&A workflow works, but response generation requires human expert not API automation. PAGE VERIFICATION CADENCE MANAGEMENT: Tettra pages have configurable verification schedules; automated knowledge freshness management must configure appropriate verification intervals per content type; automated deployment without verification schedule creates knowledge base that becomes stale without expiry reminders.
Use Cases
- • Surfacing policies in Slack from in-workflow knowledge agents
- • Routing questions from Q&A workflow automation agents
- • Tracking knowledge freshness from verification workflow agents
- • Managing company procedures from internal documentation agents
Not For
- • Customer-facing help center (use Helpjuice or Document360)
- • Complex document editing and rich media documentation (use Notion or Confluence)
- • Sales-specific knowledge with expert verification (use Guru for sales teams)
Interface
Authentication
Tettra uses API key and OAuth for integrations. REST API with JSON. Boston, Massachusetts HQ. Founded 2014 by Andy Cook and Nelson Joyce. Backed by Point Nine Capital, NextView Ventures ($3M+ raised). Products: Internal knowledge base, Q&A routing, page verification, Slack integration, suggested pages. Integrations: Slack, Google Workspace, Microsoft Teams, GitHub. GDPR. Serves SMB to mid-market teams. Competes with Guru, Slite, and Notion for Slack-native team knowledge management.
Pricing
Boston MA. Point Nine backed. Free tier (10 users). Per-user subscription. Annual billing.
Agent Metadata
Known Gotchas
- ⚠ NO WEBHOOKS — PULL-ONLY INTEGRATION PATTERN: Tettra provides no webhooks for knowledge events; automated workflows needing to react to knowledge creation or verification expiry must implement polling; Q&A question creation notification not available via webhook; automated Q&A monitoring must poll question list for unanswered items
- ⚠ SLACK BOT KNOWLEDGE SURFACING VS API RETRIEVAL: Tettra's primary knowledge retrieval mechanism for end-users is the Slack bot (slash commands); automated agent knowledge retrieval via API uses different pathway than Slack bot; knowledge surfaced via API may not include Slack bot suggestion algorithm context that makes Slack retrieval effective
- ⚠ Q&A QUESTIONS REQUIRE HUMAN EXPERT RESPONSE: Tettra Q&A routes questions to designated experts for human answer; automated chatbot backends cannot use Tettra Q&A to generate automated responses; automated knowledge gap capture via Q&A question creation works, but answer generation is human-gated
- ⚠ PAGE CATEGORY PERMISSION INHERITANCE: Tettra page visibility inherits from category access settings (all users, specific groups); automated page creation must specify category with correct access scope; automated page creation in restricted category creates inaccessible content for intended audience without obvious permission error
- ⚠ SUGGESTED PAGES ALGORITHM NOT API-CONTROLLABLE: Tettra's suggested pages feature proactively surfaces relevant content to users; suggestion algorithm is platform-managed and not configurable via API; automated knowledge management that relies on Tettra suggestions for content discovery cannot tune suggestion behavior programmatically
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Scores are editorial opinions as of 2026-03-07.