StayNTouch Hotel PMS API
StayNTouch cloud hotel property management system REST API for independent hotels, boutique properties, and lifestyle hotel brands to manage reservations, mobile check-in, housekeeping, and guest engagement through a mobile-first PMS platform. Enables AI agents to manage reservation creation and modification for hotel booking automation, handle mobile check-in and digital key issuance for contactless arrival automation, access room assignment and upgrade management for hotel operations automation, retrieve housekeeping task management and room status for hotel housekeeping automation, manage guest messaging and service request for hotel guest experience automation, handle rate and availability management for hotel revenue management automation, access folio and billing management for hotel financial operations automation, retrieve group booking and block management for hotel event coordination automation, manage loyalty and profile management for hotel guest relationship automation, and integrate StayNTouch with GDS, OTA channels, and hotel technology ecosystem for end-to-end hotel operations management.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Hotel PMS. PCI-DSS, GDPR. OAuth2. US/EU. Guest reservation, payment token, and operations data.
⚡ Reliability
Best When
An independent hotel, boutique property, or lifestyle hotel group wanting AI agents to automate mobile check-in, reservation management, housekeeping coordination, and guest messaging within StayNTouch's mobile-first cloud PMS.
Avoid When
PCI-DSS PAYMENT DATA SCOPE IN PMS INTEGRATION: StayNTouch PMS stores credit card guarantees and payment tokens; automated integrations accessing StayNTouch financial data must maintain PCI-DSS scope boundaries; automated folio and billing integrations that handle raw card data instead of tokens expand PCI scope to integration systems. GDPR GUEST DATA RETENTION FOR EUROPEAN PROPERTIES: Automated guest profile management via StayNTouch for European hotel properties must comply with GDPR data retention and erasure requirements; automated guest data accumulation without retention policy enforcement creates GDPR right to erasure compliance exposure. DIGITAL KEY INTEGRATION LOCK VENDOR CERTIFICATION: StayNTouch digital key issuance integrates with specific door lock vendors (ASSA ABLOY, dormakaba, SALTO); automated mobile check-in and key issuance requires certified lock integration; deploying automated check-in for locks not in StayNTouch's certified integration list creates key delivery failure at arrival.
Use Cases
- • Managing hotel reservations from property operations automation agents
- • Issuing digital keys from mobile check-in automation agents
- • Routing housekeeping tasks from hotel operations agents
- • Automating guest messaging from hotel experience agents
Not For
- • Large full-service hotel chains needing casino management integration (use Oracle OPERA)
- • Hotel food and beverage point of sale (use Lightspeed Restaurant or Toast)
- • Vacation rental and short-term rental (use Guesty or Lodgify)
Interface
Authentication
StayNTouch uses OAuth 2.0 with scopes. REST API with JSON. Bethesda, Maryland HQ. Founded 2012 by Jos Schaap. Acquired by Shiji Group (Chinese hospitality tech) in 2021. Mobile-first cloud PMS with iPad-based tablet and mobile app for staff. Digital key integration with ASSA ABLOY and dormakaba. Open API platform for ecosystem integration. GDPR. PCI-DSS. Competes with Mews, Cloudbeds, and Oracle OPERA Cloud for independent hotel PMS.
Pricing
Bethesda MD. Shiji Group subsidiary since 2021. Per-room monthly subscription. Multi-property discounts. No free tier.
Agent Metadata
Known Gotchas
- ⚠ SHIJI GROUP ACQUISITION PLATFORM INTEGRATION STRATEGY: StayNTouch is part of Shiji Group's hospitality technology portfolio alongside ReviewPro and Shiji Enterprise Platform; automated integration planning should account for Shiji's platform consolidation direction; evaluate whether StayNTouch standalone API or Shiji Platform API is the intended long-term integration point for enterprise hotel groups
- ⚠ MOBILE CHECK-IN FLOW MULTI-STEP GUEST VERIFICATION: StayNTouch mobile check-in requires guest identity verification steps (reservation lookup, ID verification option, payment method confirmation); automated check-in workflow must complete all verification steps in sequence before digital key issuance; automated key delivery without completing verification sequence creates unauthorized key issuance
- ⚠ RATE PLAN RESTRICTION ENFORCEMENT FOR AUTOMATED BOOKING: StayNTouch rate plans have advance purchase, minimum stay, and cancellation policy restrictions; automated booking agents must evaluate rate plan restrictions before confirming booking; automated booking of restricted rate plans for ineligible arrival dates creates booking with policy violations that require manual intervention at check-in
- ⚠ HOUSEKEEPING TASK STATE MACHINE TRANSITIONS: StayNTouch housekeeping tasks follow room status state machine (dirty → inspected → clean); automated housekeeping assignment workflows must respect valid state transitions; automated room status update that skips inspection step creates inaccurate room readiness data for check-in assignment
- ⚠ GROUP BLOCK PICKUP MONITORING FOR ROOM NIGHT ATTRITION: StayNTouch group block management tracks pickup against contracted room nights; automated group booking coordination must monitor attrition cutoff dates; automated release of unsold group block rooms past cutoff without attrition clause review creates group room night liability exposure
Alternatives
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Scores are editorial opinions as of 2026-03-07.