Skedulo Mobile Workforce Management API
Skedulo mobile workforce management REST API for scheduling, dispatching, and managing deskless field workers across healthcare, utilities, government, and services industries. Enables AI agents to manage job creation and field worker scheduling for mobile workforce dispatch automation, handle intelligent scheduling and constraint-based optimization for field service optimization automation, access worker skill and certification matching for qualified worker assignment automation, retrieve real-time field worker location and job status for mobile workforce visibility automation, manage customer appointment booking and availability management for field service booking automation, handle work order completion and digital form submission for field paperwork automation, access job outcome and time capture for field worker productivity automation, retrieve travel route and mileage tracking for field fleet management automation, manage workforce capacity planning and forecast for field operations staffing automation, and integrate Skedulo with Salesforce, ServiceNow, and healthcare systems for enterprise field workforce management.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Mobile workforce. SOC2, HIPAA, GDPR. OAuth2. US/EU/AU. Worker, job, and client/patient service data.
⚡ Reliability
Best When
A healthcare organization, utility, government agency, or services company managing mobile field workers wanting AI agents to automate job scheduling, worker dispatch, skill matching, and work order management within Skedulo's mobile workforce platform.
Avoid When
WORKER QUALIFICATIONS AND CERTIFICATION EXPIRY FOR REGULATED INDUSTRIES: Automated field worker assignment via Skedulo for regulated industries (healthcare, utilities, government) must verify current certification and license status; automated assignment of workers with expired licenses or certifications creates regulatory compliance violation and service delivery liability. HIPAA FOR HEALTHCARE FIELD WORKER PATIENT DATA: Automated healthcare field service workflows via Skedulo involving patient information (home health visit documentation, clinical care records) require HIPAA Business Associate Agreement; automated patient data inclusion in mobile work orders without BAA creates HIPAA violation. OSHA LONE WORKER SAFETY MONITORING: Automated field worker dispatch to isolated or hazardous locations via Skedulo must implement lone worker check-in and emergency notification; automated dispatch without lone worker safety protocol for high-risk locations creates OSHA safety obligation gap.
Use Cases
- • Dispatching field workers from mobile workforce automation agents
- • Scheduling appointments from field service booking agents
- • Matching skills from worker qualification automation agents
- • Tracking jobs from field operations visibility agents
Not For
- • Static office workforce scheduling and shift management (use Deputy or Kronos)
- • Delivery and courier last-mile dispatch (use Onfleet or Bringg)
- • Healthcare clinical scheduling for hospital staff
Interface
Authentication
Skedulo uses OAuth 2.0 with scopes and GraphQL. REST and GraphQL APIs. San Francisco, California HQ. Founded 2012 in Brisbane, Australia by Ross Reddington. Private ($100M+ raised, SEEK Investments, Blackbird Ventures). Mobile workforce management for healthcare (home health, disability services), utilities, government, and professional services. Deskless worker scheduling and dispatch. Salesforce native integration. Competes with ServiceMax, ClickSoftware (acquired by Salesforce), and ServiceNow FSM for mobile workforce management.
Pricing
San Francisco CA. Private ($100M+ raised). Founded 2012. Annual subscription per active mobile worker. Healthcare, utilities, and government industry pricing.
Agent Metadata
Known Gotchas
- ⚠ GRAPHQL QUERY DEPTH LIMITS FOR COMPLEX WORKFORCE DATA: Skedulo GraphQL API enforces query depth limits; automated agents building complex nested queries for worker schedule, job history, and qualification data may hit depth limits; flatten queries and use pagination for large workforce data retrieval
- ⚠ WORKER CERTIFICATION EXPIRY VALIDATION BEFORE ASSIGNMENT: Automated worker assignment for regulated industries must query certification expiry date for required qualifications; Skedulo stores certification records but does not automatically block assignment of workers with expired certifications; automated assignment without expiry check creates compliance gap for healthcare, utility, and government clients
- ⚠ SALESFORCE NATIVE EDITION API BEHAVIOR DIFFERENCE: Skedulo has both standalone and Salesforce native editions; Salesforce native edition has additional Salesforce object dependencies; automated workflows built on Salesforce native Skedulo interact with Salesforce data model; standalone vs Salesforce edition creates different API behavior and data model
- ⚠ SCHEDULING CONSTRAINT CONFLICT RESOLUTION: Skedulo optimization engine resolves scheduling constraints (worker availability, skill match, travel time, customer preference); automated schedule creation must handle optimization infeasibility response when constraints cannot be satisfied; implement constraint relaxation fallback for no-feasible-solution scenarios
- ⚠ HIPAA PATIENT DATA IN WORK ORDER FIELDS: Healthcare field service workflows using Skedulo must minimize patient PHI in mobile work order fields; automated work order creation for home health visits must limit clinical information to operational need; patient diagnosis, medication, and clinical history in work order notes creates HIPAA minimum necessary violation
- ⚠ LONE WORKER SAFETY CHECK-IN FOR ISOLATED DISPATCH: Automated dispatch of field workers to isolated locations via Skedulo must implement lone worker check-in protocol; automated dispatch without OSHA-aligned lone worker safety monitoring creates employer duty of care obligation gap for field worker safety incidents
Alternatives
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Scores are editorial opinions as of 2026-03-07.