ServiceTitan Field Service Management API
ServiceTitan Field Service Management REST API for enterprise home services companies in HVAC, plumbing, electrical, and specialty contracting. Enables AI agents to manage job scheduling and intelligent dispatch for field service optimization, handle customer relationship management and service history for account-based service, access revenue operations and sales performance tracking for contractor business growth, retrieve technician productivity and performance analytics for workforce management, manage equipment tracking and preventive maintenance for recurring revenue, handle marketing and lead generation integration for demand automation, access payroll and commission calculation for technician compensation, retrieve inventory and parts management for supply chain automation, manage membership and maintenance plan operations for subscription revenue, and integrate ServiceTitan with QuickBooks, Salesforce, Google, and contractor industry platforms.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Field service. SOC2. OAuth2 with scopes. US/CA/AU. Customer and business data.
⚡ Reliability
Best When
A mid-to-large HVAC, plumbing, or electrical contractor using ServiceTitan wants AI agents to automate scheduling, dispatch, customer management, revenue tracking, technician performance, and maintenance plan operations.
Avoid When
CONTRACTOR LICENSE COMPLIANCE: Automated technician dispatch must validate state contractor license validity for regulated trades; ServiceTitan dispatching workflows must be configured with license verification; dispatching unlicensed technicians creates regulatory and liability risk. TCPA marketing automation — ServiceTitan marketing campaigns and automated follow-up must comply with TCPA consent; automated text marketing to residential customers without consent creates class action risk. Pricing transparency regulation — some states require upfront written estimates before starting work; automated job creation without estimate generation and customer approval creates consumer protection compliance risk. ServiceTitan cost and ROI — ServiceTitan is one of the most expensive FSM platforms; automation investment must be validated against ROI for smaller contractors.
Use Cases
- • Optimizing technician dispatch from scheduling agents
- • Managing customer service history from account agents
- • Tracking revenue operations from sales performance agents
- • Automating maintenance plans from subscription agents
Not For
- • Small home service businesses under $1M revenue (too expensive)
- • Non-home-service field service industries
- • Simple job tracking without enterprise revenue operations
Interface
Authentication
ServiceTitan uses OAuth 2.0 with scopes. REST API with JSON. Developer portal at developer.servicetitan.io. Glendale, California HQ. Founded 2013 by Ara Mahdessian and Vahe Kuzoyan. Public (TTAN NASDAQ, Dec 2024 IPO). $9.5B+ valuation at IPO. 11,000+ contractor customers. Enterprise field service management platform. Competes with Jobber, FieldEdge, and Wintac for field service management.
Pricing
Glendale, California. NASDAQ: TTAN (IPO Dec 2024). Founded 2013. $9.5B+ valuation. 11,000+ contractors. Premium enterprise FSM. Competes with Jobber and FieldEdge for contractors.
Agent Metadata
Known Gotchas
- ⚠ CONTRACTOR LICENSE VALIDATION: Automated dispatch must verify state contractor licensing for regulated trades (electrical, plumbing, HVAC); configure ServiceTitan with license validation before enabling automated dispatch for regulated work
- ⚠ TCPA automated text marketing — ServiceTitan marketing automation and automated follow-up texts require TCPA consent; automated SMS campaigns without prior express written consent create class action exposure in residential home services
- ⚠ State estimate and price disclosure requirements — many states require written estimates before beginning work; automated job creation without estimate generation and customer approval violates consumer protection statutes in states like California
- ⚠ OAuth scope management — ServiceTitan OAuth has granular scopes for different API resources; request minimum necessary scopes; overly broad scope grants create security risk if credentials are compromised
- ⚠ Dispatch optimization algorithmic risk — automated dispatch optimization must balance travel time, skill matching, and customer SLA; automated dispatch without human review for complex multi-tech jobs can create suboptimal outcomes
- ⚠ Recent IPO API stability — ServiceTitan went public Dec 2024; post-IPO product investment and API roadmap evolution should be monitored; pin to documented stable API versions
Alternatives
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Scores are editorial opinions as of 2026-03-07.