Sertifi (Amadeus) Hospitality E-Signature & Payments API
Sertifi (Amadeus) hospitality-focused e-signature and payment REST API for hotel and event venue contract execution, group sales agreement signing, and payment collection. Enables AI agents to manage contract and agreement creation for hotel group sales workflow automation, handle e-signature request initiation and reminder for contract execution automation, access payment link generation and collection for hotel event deposit automation, retrieve contract status and completion tracking for hotel sales pipeline automation, manage document template creation for standardized hotel contract automation, handle multi-signer workflow for group event contract execution, access audit trail and legal attestation for executed hotel contract compliance, retrieve contract expiry management for hotel sales follow-up automation, manage integration with hotel CRM (Salesforce, Delphi) for contract-to-close workflow, and integrate Sertifi with Amadeus Delphi FDC, Cvent, and Oracle Sales and Catering for full hotel group sales lifecycle automation.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Hospitality contracts. SOC2, PCI-DSS, GDPR. API key/OAuth. US/EU. Contract, signatory, and payment data.
⚡ Reliability
Best When
A hotel, resort, or event venue wanting AI agents to automate group sales contract creation, e-signature collection, event deposit payment, and contract pipeline management within Sertifi as the hospitality-specific e-signature platform integrated with hotel CRM and PMS.
Avoid When
ESIGN ACT AND UETA ENFORCEABILITY FOR LARGE CONTRACTS: Sertifi meets ESIGN Act requirements for electronic signatures; for hotel group contracts above $100,000 or complex multi-year agreements, verify state-specific UETA enforceability and consider DocuSign or Adobe Sign for stronger audit trail on potential disputes; automated e-signature for large hotel contracts without enforceability review creates dispute resolution risk. AMADEUS ACQUISITION INTEGRATION ROADMAP DEPENDENCY: Sertifi was acquired by Amadeus Hospitality in 2019 and integrated into Amadeus portfolio; verify current Sertifi API investment roadmap within Amadeus before building standalone Sertifi automation; Amadeus portfolio integration may prioritize Delphi FDC native e-signature over standalone Sertifi API. PCI-DSS PAYMENT COLLECTION SECURITY: Automated payment collection via Sertifi payment links must ensure payment card data flows through Sertifi PCI-compliant payment infrastructure; automated payment confirmation before Sertifi payment success webhook verification creates unconfirmed revenue recognition risk.
Use Cases
- • Executing group contracts from hotel sales agents
- • Collecting event deposits from payment agents
- • Tracking contract signatures from sales pipeline agents
- • Generating standardized contracts from hotel legal agents
Not For
- • Enterprise-wide general e-signature (use DocuSign or Adobe Sign)
- • Real estate transaction e-signature
- • Healthcare and medical e-consent
Interface
Authentication
Sertifi uses API key and OAuth authentication. REST API with JSON. Chicago, Illinois HQ. Founded 2004 by Michael Marschak. Acquired by Amadeus Hospitality in 2019. Amadeus is a global travel technology company (SIX: AMS). Hospitality-specific e-signature and payment for hotel group sales, event contracts, and catering agreements. Delphi FDC integration. Cvent and SMERF market focus. Competes with DocuSign, Adobe Sign, and Proposify for hospitality contract management.
Pricing
Chicago IL. Amadeus subsidiary (SIX:AMS). Founded 2004. Acquired 2019. Hospitality group sales e-signature focus. Per-user annual subscription.
Agent Metadata
Known Gotchas
- ⚠ AMADEUS ACQUISITION API CONTINUITY VERIFICATION: Sertifi API under Amadeus ownership may be partially or fully integrated into Amadeus Delphi FDC native workflow; standalone Sertifi API endpoints may have different investment priority than Amadeus integrated workflow; verify current Sertifi API roadmap with Amadeus account team before building automation dependent on standalone Sertifi API
- ⚠ PAYMENT WEBHOOK CONFIRMATION BEFORE REVENUE RECOGNITION: Automated deposit collection via Sertifi payment link must wait for Sertifi payment success webhook confirmation before revenue recognition or contract activation; automated revenue recognition or room block release based on payment link delivery (not payment completion) creates uncollected deposit exposure
- ⚠ MULTI-SIGNER WORKFLOW SEQUENTIAL DEPENDENCY: Sertifi multi-signer contracts enforce sequential or parallel signing order depending on configuration; automated contract status checks must account for multi-signer workflow state; automated downstream actions triggered on first signer completion (before all signers complete) create premature contract activation
- ⚠ Delphi FDC integration for hotel CRM data — Sertifi primary integration is with Amadeus Delphi FDC (hotel group sales CRM); automated contract workflow that also uses Delphi FDC should use native Delphi-Sertifi integration rather than separate API calls; dual API workflow creates contract status synchronization complexity between Delphi and Sertifi
- ⚠ Contract expiry and follow-up automation — automated contract expiry management for unsigned hotel group contracts requires Sertifi webhook for expiry event or expiry date polling; unsigned contract expiry without automated follow-up or extension creates lost group sales opportunity; implement expiry monitoring with configurable follow-up cadence
- ⚠ GDPR EU signatory data handling — hotel group contracts with EU-based event organizers contain EU personal data (signatory name, email, company); automated contract execution and storage must comply with GDPR data processing requirements; contract data retention must align with GDPR right to erasure except where legal basis for retention exists (legal obligation)
Alternatives
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Scores are editorial opinions as of 2026-03-07.