Salesforce Commerce Cloud (B2C/B2B) API
Salesforce Commerce Cloud REST API for enterprise B2C and B2B e-commerce platform. Enables AI agents to manage product catalog and inventory data retrieval for merchandising automation, handle shopping cart and order creation for B2C checkout automation, access customer profile and order history for personalization agents, retrieve promotions and pricing rule configuration for campaign management, manage B2B account and contract pricing for enterprise catalog management, handle Order Management System (OMS) data for fulfillment and inventory visibility, access Salesforce Einstein product recommendation and search data, retrieve storefront content and page designer asset management, manage multi-site and multi-locale catalog and pricing configuration, and integrate commerce data with Salesforce CRM, Marketing Cloud, and Service Cloud for unified customer experience.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Enterprise e-commerce. PCI-DSS L1, SOC2, GDPR. OAuth2. Multi-region. Commerce and customer data.
⚡ Reliability
Best When
An enterprise retailer using Salesforce Commerce Cloud wants AI agents to automate merchandising, order management, customer personalization, promotion management, and Salesforce ecosystem integration.
Avoid When
COMPLEXITY WARNING: Salesforce Commerce Cloud has a large API surface with both OCAPI (legacy) and SCAPI (new) APIs — verify which API version your storefront uses before integrating. B2C and B2B Commerce have different API surfaces. Einstein features require separate AI licensing. Enterprise scale requires significant Salesforce implementation investment.
Use Cases
- • Managing product catalog from merchandising automation agents
- • Processing orders from headless commerce checkout agents
- • Retrieving customer order history from CRM integration agents
- • Automating promotions from marketing campaign agents
Not For
- • SMB and small online stores without enterprise Salesforce ecosystem investment
- • Simple product catalog without multi-site, multi-locale commerce complexity
- • Developer-first headless commerce without Salesforce CRM and ecosystem integration
Interface
Authentication
Salesforce Commerce Cloud uses OAuth 2.0 with shopper and business manager API clients. SCAPI (Salesforce Commerce API) is current standard; OCAPI (Open Commerce API) is legacy. Developer documentation at developer.salesforce.com/docs/commerce. JavaScript Commerce SDK on GitHub. Account Manager for API client credentials. Storefront Reference Architecture (SFRA) for customization.
Pricing
San Francisco, California. Demandware acquired by Salesforce (2016, $2.8B). Now Salesforce Commerce Cloud. B2C and B2B Commerce products. Enterprise retail market. 3,000+ global brands. GMV-based pricing model (unique in market). Einstein AI for personalization. Salesforce OMS for order management. Competes with Adobe Commerce (Magento) and commercetools for enterprise e-commerce.
Agent Metadata
Known Gotchas
- ⚠ OCAPI vs. SCAPI — two API generations coexist; SCAPI is modern standard (JWT auth, REST-first); OCAPI is legacy (session-based); verify which your storefront uses
- ⚠ B2C vs. B2B Commerce — B2C and B2B Commerce have separate API surfaces and different storefront architecture; verify product before integrating
- ⚠ Shopper vs. management API — shopper APIs for customer-facing operations; business manager APIs for catalog and configuration; different OAuth client types required
- ⚠ Einstein licensing — personalization and recommendation APIs require Einstein license add-on; not included in base Commerce Cloud subscription
- ⚠ Site-scoped operations — all catalog and pricing operations are scoped to specific site; multi-site operations require per-site API calls
- ⚠ GMV pricing model — unusual percentage-of-revenue pricing; high-volume automation should be validated against GMV impact on licensing costs
Alternatives
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Scores are editorial opinions as of 2026-03-07.