Revinate Hotel Guest Intelligence API
Revinate REST API for hotel guest intelligence, reputation management, and CRM platform. Enables AI agents to access guest profiles and stay history, retrieve review and reputation data from OTA channels, manage guest communication campaigns, analyze sentiment from online reviews, sync PMS guest data with marketing workflows, and integrate hotel CRM data with loyalty and revenue management systems.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Hotel guest personal and stay data. GDPR, SOC2. OAuth2. US/EU data residency. OTA data sharing restrictions.
⚡ Reliability
Best When
A hotel or hotel group wants AI agents to monitor online reputation, personalize guest communications based on stay history, and automate post-stay survey and re-engagement campaigns.
Avoid When
PRIVACY: Guest personal data and stay history is highly sensitive. OTA review data has platform data sharing restrictions. Automated guest marketing must comply with CAN-SPAM and CASL.
Use Cases
- • Accessing guest profiles and historical stay data from hotel CRM agents
- • Retrieving and analyzing online reviews from reputation monitoring agents
- • Managing personalized guest communication campaigns from marketing automation agents
- • Syncing PMS guest data with marketing lists from hotel outreach agents
Not For
- • Property management without guest-facing hospitality CRM needs
- • Short-term vacation rental without hotel enterprise marketing workflows
- • Restaurant or spa management without hotel property integration
Interface
Authentication
Revinate uses OAuth 2.0 for API access. Property-level credentials. Partner program for PMS and technology integrations. Scopes control access to guest data, reviews, and campaign management.
Pricing
San Francisco-based, founded 2009. Hotel-focused guest intelligence and reputation management. Strong in independent hotels and boutique hotel groups. Competes with Medallia and TrustYou for reputation management.
Agent Metadata
Known Gotchas
- ⚠ PRIVACY: Guest personal data and stay history is highly sensitive
- ⚠ No public MCP server — REST API with OAuth2 partner program
- ⚠ OTA review data (TripAdvisor, Booking.com, Google) has platform data sharing restrictions
- ⚠ Automated guest marketing campaigns must comply with CAN-SPAM, CASL, GDPR
- ⚠ PMS integration required for guest profile enrichment — dual API surface
- ⚠ US/EU data residency options — verify for international hotel operations
Alternatives
Full Evaluation Report
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Scores are editorial opinions as of 2026-03-07.