Pulseway RMM and IT Management REST API
Pulseway IT management and remote monitoring REST API for MSPs and IT teams to monitor systems, manage patches, deploy scripts, access remote desktops, and manage IT workflows from any device — enabling automated device health monitoring, patch compliance, automated remediation, and IT service delivery through Pulseway's mobile-first RMM platform. Enables AI agents to manage system monitoring for server and endpoint health monitoring automation, handle patch management for Windows update and application patching automation, access automated workflows for trigger-based remediation automation, retrieve alert management for threshold-based notification and escalation automation, manage remote commands for remote script and command execution automation, handle asset inventory for hardware and software discovery automation, access reporting for system health and compliance reporting automation, retrieve network monitoring for SNMP and network device monitoring automation, manage antivirus for integrated endpoint security management automation, and integrate Pulseway with PSA tools and ticketing systems for MSP service delivery automation.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
IT management. GDPR. API key. EU/US. Endpoint monitoring and remote access data.
⚡ Reliability
Best When
An MSP or internal IT team wanting AI agents to automate device monitoring, patch management, and IT remediation through Pulseway's mobile-first RMM platform with strong workflow automation capabilities.
Avoid When
AGENT REQUIRED ON MANAGED DEVICES: Pulseway requires agent installation on all monitored devices; automated agentless assumption creates no_monitoring without agent; automated must automate Pulseway agent deployment. WORKFLOW AUTOMATION HAS LEARNING CURVE: Pulseway automated workflows use condition-action model; automated simple-script assumption creates misconfigured_workflow for complex multi-step remediation; automated must design workflows carefully. MOBILE APP FOCUS MEANS SOME API GAPS: Pulseway is designed around mobile management; automated full-featured-API assumption creates missing_endpoint for some features only accessible via web UI; automated must verify API endpoint exists before building automation. CONCURRENT REMOTE SESSIONS LIMITED: Pulseway limits concurrent remote desktop sessions per plan; automated unlimited-sessions assumption creates session_limit_reached for MSPs with many simultaneous remote connections; automated must manage remote session concurrency.
Use Cases
- • Automating system health monitoring and triggered remediation for IT operations automation agents
- • Managing Windows patch compliance across managed devices for IT patching automation agents
- • Deploying automated maintenance scripts and workflows for MSP service delivery automation agents
- • Monitoring multi-client IT environments with mobile alert response for MSP automation agents
Not For
- • Large enterprise IT management with complex workflows (Pulseway targets SMB/MSP, not enterprise ITSM)
- • Security operations and threat hunting (Pulseway is RMM, not security monitoring platform)
- • Cloud infrastructure automation (Pulseway monitors endpoints/servers, not cloud-native infrastructure)
Interface
Authentication
Pulseway uses API key for RMM REST API. REST API with JSON. Dublin, Ireland HQ. Founded 2012 by Marius Mihalec. Products: RMM, Patch Management, Remote Desktop, Backup, Endpoint Protection, PSA. Mobile-first design (iOS/Android app). Used by 5,000+ MSPs. Competes with NinjaRMM, Atera, and Syncro for mobile-first MSP RMM.
Pricing
Dublin IE. Per-device monthly. Freemium (2 devices). 5,000+ MSP customers. Mobile-first RMM.
Agent Metadata
Known Gotchas
- ⚠ NOTIFICATION POLICIES FILTER ALERTS: Alert visibility depends on notification policy configuration; automated all-alerts assumption creates missed_alerts for groups with restrictive notification policies; automated must understand notification policy scope
- ⚠ WORKFLOW TRIGGERS ARE EVENT-BASED: Pulseway workflows execute on events, not on-demand API calls; automated on-demand-workflow assumption creates delayed_execution for workflows that only trigger on device events; automated must understand event-driven workflow execution model
- ⚠ SCRIPT LIBRARY IS SHARED: Pulseway script library is shared across the organization; automated private-script assumption creates accidental_scope for scripts affecting all managed devices; automated must scope scripts appropriately
- ⚠ DEVICE GROUPS AFFECT POLICY SCOPE: Patch and monitoring policies apply to device groups; automated individual-device assumption creates policy_gap for ungrouped devices; automated must manage device group membership
- ⚠ REMOTE DESKTOP IS SESSION-BASED: Remote desktop access creates sessions that must be explicitly closed; automated auto-close assumption creates dangling_session for unclosed remote sessions; automated must properly close remote sessions
Alternatives
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Scores are editorial opinions as of 2026-03-07.