PagerDuty MCP Server (Official)
Official PagerDuty MCP server enabling AI agents to interact with PagerDuty's incident management platform — querying incidents, managing on-call schedules, triggering alerts, acknowledging and resolving incidents, and accessing service health data.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
HTTPS enforced. User-scoped API keys. OAuth2. FedRAMP, SOC 2, ISO 27001, GDPR, HIPAA.
⚡ Reliability
Best When
An agent needs to query or manage incidents, on-call schedules, or service health in a PagerDuty-powered operations environment.
Avoid When
You're using OpsGenie, VictorOps, or another incident management platform.
Use Cases
- • Querying active incidents and severity from incident response agents
- • Acknowledging and resolving incidents from automated remediation agents
- • Checking on-call schedules for escalation routing agents
- • Triggering alerts from monitoring and detection agents
- • Summarizing incident history for post-mortem analysis agents
- • Managing escalation policies from workflow automation agents
Not For
- • Teams using OpsGenie, VictorOps, or Rootly for incident management
- • Service monitoring setup (use Datadog, Prometheus for that)
- • Non-incident-management use cases
Interface
Authentication
PagerDuty API keys (user-level) or OAuth2 apps. API keys have read/write scope per resource type. Service accounts recommended for agents.
Pricing
Per-seat pricing. Free tier available. Enterprise customers often have custom plans. MCP server is open source.
Agent Metadata
Known Gotchas
- ⚠ Service IDs and escalation policy IDs required — discover these before triggering alerts
- ⚠ Incident acknowledgment changes on-call routing — understand implications
- ⚠ API keys are user-level — actions appear as that user in audit logs
- ⚠ Webhooks v3 vs v2 have different payload formats
- ⚠ Rate limits are per-account — shared across all integrations
- ⚠ Incidents have complex state machines — acknowledge before resolving
Alternatives
Full Evaluation Report
Detailed scoring breakdown, competitive positioning, security analysis, and improvement recommendations for PagerDuty MCP Server (Official).
Scores are editorial opinions as of 2026-03-06.