Khoros Community & Social Engagement API
Khoros REST API for brand community and social customer engagement platform (formed from Lithium Technologies + Spredfast merger). Enables AI agents to manage online brand community content and moderation, handle social media publishing and care workflows, access community analytics and member engagement data, retrieve social listening and brand monitoring data, manage user-generated content (UGC) and forum management, handle customer support community case workflows, access influencer and advocate identification, retrieve sentiment and community health analytics, manage content recommendation and personalization, and integrate community data with CRM and marketing platforms.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Community and social data. SOC2, GDPR. OAuth2. US/EU data residency. Community member data and brand content.
⚡ Reliability
Best When
An enterprise brand using Khoros for online community management, social care, or social media management wants AI agents to automate community moderation, content publishing, social care routing, analytics, and CRM integration.
Avoid When
REPUTATIONAL RISK: Automated community moderation must not incorrectly remove legitimate content or fail to catch harmful content. Social media publishing automation requires brand voice review. Community health data is sensitive business intelligence. Customer community data contains personal information subject to GDPR/CCPA.
Use Cases
- • Managing brand community content and moderation from community management agents
- • Handling social care and customer support from contact center social agents
- • Accessing community analytics and member data from engagement analytics agents
- • Integrating community data with CRM from customer engagement automation agents
Not For
- • Small brands without enterprise online community investment
- • Simple social media scheduling without community management needs
- • B2B software without customer community and advocacy requirements
Interface
Authentication
Khoros uses OAuth 2.0 for API access. Account and community-level credentials with community, social, and analytics scopes. Developer Hub with API documentation. Webhooks for community and social events. Lithium LiQL query language for community data access.
Pricing
Austin, Texas. Founded 2019 (merger of Lithium Technologies and Spredfast). Private equity-owned (Vista Equity Partners). 2,000+ enterprise brand customers. Lithium heritage in online brand communities. Spredfast heritage in social media management. Competes with Sprinklr and Hivebrite for enterprise community platforms.
Agent Metadata
Known Gotchas
- ⚠ REPUTATIONAL RISK: Automated community moderation — incorrect removal of legitimate content damages community trust
- ⚠ LiQL query language for community data — different from standard REST query patterns; requires learning
- ⚠ No public MCP server — OAuth2 REST API with Developer Hub
- ⚠ Lithium/Spredfast merger heritage — API surface may have inconsistencies between community and social modules
- ⚠ Vista Equity Partners ownership — verify API roadmap stability
- ⚠ Community member PII (profiles, posts) requires GDPR/CCPA compliant data governance
Alternatives
Full Evaluation Report
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Scores are editorial opinions as of 2026-03-07.