IT Glue Documentation REST API
IT Glue IT documentation REST API for managed service providers to manage structured IT documentation — passwords, configurations, contacts, SOPs, and asset inventories — enabling AI agents to read and update documentation, retrieve credentials, manage relationships between IT assets, and integrate documentation with RMM and PSA platforms through IT Glue's MSP-focused documentation platform. Enables AI agents to manage organization management for MSP client organization and site documentation automation, handle password management for credential vault and password retrieval and rotation automation, access configuration management for device and software configuration documentation automation, retrieve document management for SOP, runbook, and procedure documentation automation, manage flexible assets for custom IT asset type creation and management automation, handle contact management for client contact and vendor relationship documentation automation, access relationship mapping for IT asset dependency and relationship automation, retrieve activity logging for documentation change audit trail automation, manage integrations for RMM and PSA data sync into documentation automation, and integrate IT Glue with ConnectWise, Autotask, NinjaOne, and Datto for complete MSP documentation automation.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
IT documentation. SOC2, GDPR. API key. US/EU/AU. MSP credential vault and configuration data.
⚡ Reliability
Best When
A managed service provider wanting AI agents to read, update, and integrate IT documentation — credentials, configurations, runbooks, and asset relationships — through IT Glue's structured MSP documentation platform.
Avoid When
MSP CONTEXT IS ASSUMED: IT Glue is purpose-built for MSP multi-client documentation; automated single-org assumption creates data_structure_mismatch for implementations not using IT Glue's organization-based multi-tenant structure; automated must design for multi-organization MSP structure. PASSWORDS REQUIRE ELEVATED ACCESS: IT Glue password retrieval requires appropriate permission level; automated universal-password-access assumption creates permission_denied for password retrieval without elevated API key permissions; automated must use elevated API key for credential operations. FLEXIBLE ASSETS HAVE CUSTOM SCHEMAS: IT Glue Flexible Assets have MSP-defined schemas; automated uniform-asset assumption creates field_not_found for flexible asset queries referencing fields not in specific asset type schema; automated must retrieve flexible asset type schema before reading/writing records. KASEYA OWNERSHIP AFFECTS ROADMAP: IT Glue was acquired by Kaseya in 2018; automated independent-roadmap assumption creates strategic_uncertainty for long-term platform commitments; automated should evaluate Kaseya ecosystem alignment.
Use Cases
- • Retrieving client credentials and configurations during incident response for IT operations automation agents
- • Syncing device inventory from RMM into structured IT documentation for documentation automation agents
- • Managing MSP runbooks and SOPs for service delivery automation agents
- • Auditing configuration changes and documentation updates for compliance automation agents
Not For
- • General enterprise knowledge management without MSP context (IT Glue is MSP-designed; Confluence and Notion serve general knowledge management)
- • Active Directory and identity management (IT Glue documents configurations, not manages identity infrastructure)
- • Real-time monitoring and alerting (IT Glue is documentation, not monitoring; RMM platforms provide real-time monitoring)
Interface
Authentication
IT Glue uses API key for Documentation REST API. REST API with JSON. Vancouver, BC HQ (Kaseya subsidiary). Founded 2013 by Chris Day. Acquired by Kaseya 2018. Products: IT Glue (documentation platform), MyGlue (client self-service), Network Glue (network discovery). 300,000+ MSP technicians. 8,000+ MSP customers. Tight integrations: ConnectWise, Autotask, Kaseya, NinjaOne, Datto. Competes with Hudu and Passportal (NinjaOne) for MSP documentation.
Pricing
Vancouver BC. Kaseya subsidiary. 8,000+ MSP customers. Per-user MSP pricing. Kaseya 365 bundle.
Agent Metadata
Known Gotchas
- ⚠ API KEY PERMISSION LEVELS ARE TIERED: IT Glue API keys have different permission levels (read-only, read-write, passwords); automated full-access assumption creates permission_denied for operations requiring elevated key permissions not granted to the key; automated must use appropriately privileged API key for each operation type
- ⚠ RATE LIMIT IS 1500 PER 5 MINUTES: IT Glue enforces 1,500 requests per 5-minute window per API key; automated unlimited-request assumption creates 429_throttle for bulk documentation operations exceeding rate limit; automated must implement rate limiting with exponential backoff
- ⚠ RELATIONSHIPS ARE RESOURCE-LINKED: IT Glue asset relationships link different resource types; automated standalone-record assumption creates broken_relationship for records created without establishing related resource links; automated must create relationships explicitly after creating linked resources
- ⚠ FLEXIBLE ASSET SCHEMAS VARY BY ORG: Flexible Asset types and fields are customized per IT Glue account; automated universal-schema assumption creates field_mismatch for flexible asset operations against custom schemas; automated must query flexible asset type schema before CRUD operations
- ⚠ PASSWORDS ARE ENCRYPTED AT REST: IT Glue passwords are stored encrypted; automated plaintext-assumption creates retrieval_format_mismatch for password retrieval expecting formats other than IT Glue's decrypted response; automated must handle IT Glue's password response format
Alternatives
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Scores are editorial opinions as of 2026-03-07.