HotelKey Cloud Hotel PMS API
HotelKey cloud-native hotel property management REST API for mid-market hotels offering reservation management, digital key, mobile check-in, and unified hotel operations. Enables AI agents to manage reservation creation and modification for hotel booking workflow automation, handle mobile check-in and digital room key delivery for contactless guest experience automation, access room inventory and rate management for channel connectivity automation, retrieve guest profile management for personalized service automation, manage folio creation and payment processing for hotel billing automation, handle housekeeping task management and room status for rooms division automation, access group and event block management for hotel group sales workflow, retrieve hotel reporting and night audit for financial management automation, manage multi-property chain management for hotel group operations automation, and integrate HotelKey with OTA channels, GDS, revenue management systems, and payment processors for full hotel technology stack.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Cloud hotel PMS. PCI-DSS, SOC2. OAuth2. US. Guest PII and payment data.
⚡ Reliability
Best When
A mid-market or select-service hotel or hotel chain wanting AI agents to automate reservations, mobile check-in, digital key delivery, housekeeping coordination, and night audit within HotelKey as a modern cloud-native PMS alternative to Oracle OPERA.
Avoid When
PCI-DSS PAYMENT CARD TOKENIZATION FOR HOTEL BILLING: Automated folio creation and payment collection via HotelKey must route payment card data through HotelKey-integrated PCI-compliant tokenization; automated storage or processing of raw card data in folio workflow creates PCI-DSS scope exposure. DIGITAL KEY DOOR LOCK SECURITY INTEGRATION TESTING: Automated digital key delivery via HotelKey mobile check-in requires tested integration with door lock system (ASSA ABLOY, Dormakaba, Allegion); automated digital key delivery without door lock integration validation may result in key not unlocking guest room; test key delivery end-to-end in pre-production before automated check-in deployment. NIGHT AUDIT DEPENDENCY FOR ACCURATE REVENUE REPORTING: HotelKey night audit close finalizes previous business date transactions; automated accounting system revenue extraction must occur post-night-audit; automated pre-audit revenue extraction creates incomplete daily revenue with open folios.
Use Cases
- • Processing reservations from hotel booking agents
- • Enabling mobile check-in from contactless agents
- • Managing housekeeping from rooms division agents
- • Delivering digital keys from guest experience agents
Not For
- • Large luxury resort with complex F&B (use Oracle OPERA or Agilysys)
- • Casino and gaming resort management
- • Vacation rental and short-term rental platforms
Interface
Authentication
HotelKey uses OAuth 2.0 with scopes. REST API with JSON. Dallas, Texas HQ. Founded 2014 by Mehmet Kilic. Private (Tiger Global, Wellington Management investors). Cloud-native PMS with mobile check-in and digital key for mid-market hotels. Select-service and extended-stay hotel focus. Major hotel chain customers (La Quinta by Wyndham, Motel 6, Studio 6). ASSA ABLOY and Dormakaba digital key integration. Competes with Oracle OPERA, Mews, and Cloudbeds for cloud hotel PMS.
Pricing
Dallas TX. Private (Tiger Global, Wellington). Founded 2014. Mid-market and select-service hotel focus. La Quinta, Motel 6 customers. Annual per-property subscription.
Agent Metadata
Known Gotchas
- ⚠ DIGITAL KEY DOOR LOCK INTEGRATION VALIDATION REQUIRED: Automated digital key delivery via HotelKey mobile check-in must be validated end-to-end with specific door lock hardware model (ASSA ABLOY Visionline, Dormakaba Orion, Allegion NDE); automated digital key delivery without integration testing on actual hardware creates key failure at guest room door; test all lock models in property before enabling automated mobile check-in
- ⚠ MOBILE CHECK-IN ELIGIBILITY PRE-SCREENING: Automated mobile check-in must verify reservation eligibility (room type availability, special request fulfillment, outstanding balance, loyalty status) before enabling guest mobile check-in; automated mobile check-in without eligibility screening creates check-in failure for ineligible guests who receive check-in invitation
- ⚠ NIGHT AUDIT TIMING FOR ACCOUNTING INTEGRATION: HotelKey night audit close (typically 2am-4am property time) finalizes business date revenue; automated accounting system integration must trigger after night audit completion notification; automated revenue extraction before night audit creates incomplete daily revenue reporting with open folios and charge corrections in-flight
- ⚠ Rate and restriction management for OTA channel distribution — HotelKey rate and restriction configuration (minimum stay, closed-to-arrival, CTA restrictions) must be synchronized with OTA channel manager; automated rate update in HotelKey without channel manager sync propagation creates rate parity violation or inventory discrepancy on OTA channels
- ⚠ Multi-brand chain API credential scoping — HotelKey multi-property chain management requires understanding of chain-level vs property-level API credential scope; automated chain-level operations (rate updates, marketing programs) require chain admin credential; property-level operations require property-scoped credential; credential scope mismatch creates authorization errors for multi-property automation
- ⚠ Guest profile identity resolution for loyalty — HotelKey guest profile linked to hotel chain loyalty program requires loyalty number matching for personalization; automated guest profile creation without loyalty number lookup creates duplicate guest profiles and breaks personalization for repeat guests; implement loyalty number lookup in reservation booking flow before profile creation
Alternatives
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Scores are editorial opinions as of 2026-03-07.