Document360 Knowledge Base API
Document360 REST API for knowledge base and documentation platform. Enables AI agents to create and manage articles, retrieve documentation content, manage categories and projects, access analytics on article performance, and integrate Document360 content into customer support and product workflows. Document360 supports both customer-facing help centers and internal knowledge bases.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Documentation content may be confidential. SOC2, GDPR. API key in custom header.
⚡ Reliability
Best When
A SaaS company using Document360 wants AI agents to manage documentation, retrieve help content for support deflection, and integrate knowledge base data into chatbot workflows.
Avoid When
PRIVACY: Internal knowledge base content may be confidential. Management API key provides full write access to all documentation.
Use Cases
- • Creating and updating documentation articles from technical writing agents
- • Retrieving help center content for customer support AI deflection agents
- • Managing knowledge base categories and projects from content operations agents
- • Integrating Document360 documentation into chatbot and support workflow agents
Not For
- • Non-Document360 documentation platforms
- • Enterprise wikis with complex collaborative editing needs
- • Consumer blogging or CMS
Interface
Authentication
Document360 API uses API key passed as `api_token` header. Project-level and account-level API keys available in Document360 dashboard.
Pricing
Indian SaaS company with competitive global pricing. API access on paid plans.
Agent Metadata
Known Gotchas
- ⚠ No public MCP server — REST API with API key auth
- ⚠ API key required in custom header (api_token) — check header naming in documentation
- ⚠ Separate project-level and account-level API keys have different permissions
- ⚠ API documentation is well-structured for a mid-tier platform
- ⚠ Content is stored in HTML/Markdown — handle formatting when ingesting or updating
Alternatives
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Scores are editorial opinions as of 2026-03-06.