Crawford & Company Claims Management API
Crawford & Company independent claims management and field adjusting REST API for property, casualty, and specialty insurance claims on behalf of carriers, Lloyd's syndicates, and self-insured entities. Enables AI agents to manage property damage claim intake and field adjuster assignment for carrier claim automation, handle catastrophe response and large loss triage for CAT claim workflow automation, access building damage assessment and repair cost estimation for property claim valuation automation, retrieve contents claim inventory and valuation for personal and commercial property loss automation, manage third-party administrator claim handling and adjudication for carrier outsourced claims, handle subrogation identification and recovery for carrier recovery workflow automation, access litigation management and expert witness assignment for complex claim defense automation, retrieve contractor and vendor assignment via Crawford contractor network for repair referral automation, manage global claims handling for multinational program and captive claims, and integrate Crawford with carrier claim systems, Lloyd's market platforms, and reinsurance reporting for end-to-end claim lifecycle management.
Score Breakdown
⚙ Agent Friendliness
🔒 Security
Property/casualty claims. SOC2, GDPR. API key/OAuth. Global. Policyholder, damage assessment, and claim data.
⚡ Reliability
Best When
A property/casualty insurance carrier, Lloyd's syndicate, or large self-insured entity wanting AI agents to automate field adjuster assignment, property damage assessment, CAT response triage, and subrogation recovery through Crawford's independent adjusting network.
Avoid When
FIELD ADJUSTER ASSIGNMENT GEOGRAPHIC COVERAGE GAPS: Automated field adjuster dispatch via Crawford API assumes adjuster availability in loss location; automated assignment in remote, rural, or post-catastrophe areas may have adjuster availability delays; implement availability check before customer commitment on inspection timeline. PROPERTY DAMAGE ESTIMATE ACCURACY FOR CLAIM PAYMENT: Automated property damage estimates generated via Crawford assessment API are preliminary desk estimates; automated claim payment based on preliminary estimate without field inspection creates overpayment or underpayment disputes for complex structural losses. COVERAGE DISPUTE RESERVATION OF RIGHTS: Automated claim handling via Crawford API must not constitute carrier waiver of coverage defenses; automated claim acknowledgment and adjuster assignment without carrier coverage attorney review for complex coverage issues creates waiver of rights exposure for carrier.
Use Cases
- • Assigning field adjusters from carrier claim automation agents
- • Triaging CAT losses from catastrophe response agents
- • Estimating property damage from valuation automation agents
- • Managing subrogation from recovery workflow agents
Not For
- • Workers compensation TPA administration (use Broadspire subsidiary)
- • Health insurance claims processing
- • Life and annuity policy administration
Interface
Authentication
Crawford & Company uses API key and OAuth for carrier and client integration. REST API with JSON and EDI. Atlanta, Georgia HQ. Founded 1941 by Jim Crawford. NYSE: CRD-A and CRD-B. Global independent adjusting network in 70+ countries. ~9,000 employees. Lloyd's accredited adjuster. Broadspire TPA is subsidiary. Crawford Contractor Connection for repair network. WeGoLook (on-demand inspection). Competes with McLarens, Sedgwick, and Gallagher Bassett for independent adjusting.
Pricing
Atlanta GA. NYSE: CRD. Founded 1941. 70+ country network. Per-claim pricing for field adjusting. API access part of carrier engagement. CAT surge capacity pricing variable.
Agent Metadata
Known Gotchas
- ⚠ ADJUSTER AVAILABILITY CHECK BEFORE COMMITMENT: Automated field adjuster dispatch via Crawford API must verify adjuster pool availability for specific loss location ZIP code and claim type before committing inspection timeline to insured; post-CAT event adjuster pools are exhausted; automated assignment without availability check creates customer commitment failures during surge events
- ⚠ CAT EVENT SURGE CAPACITY THROTTLING: Crawford API rate limits tighten during declared catastrophe events when claim volume surges; automated CAT claim batch submission during hurricane or severe weather events triggers throttling; implement adaptive rate limiting and priority queue for CAT vs routine claims
- ⚠ BROADSPIRE VS CRAWFORD API SEPARATION: Crawford & Company has two distinct API surfaces — Crawford field adjusting/property claims API and Broadspire TPA (WC/liability) API; automated workflows must use correct API endpoint for claim type; WC claims route to Broadspire, property/casualty to Crawford main platform
- ⚠ PRELIMINARY ESTIMATE VS FINAL SETTLEMENT: Crawford desk estimate and field inspection estimate are preliminary values for claim file; automated claim payment triggered on preliminary Crawford estimate without final adjuster report creates settlement accuracy issues for complex structural or total loss claims; require final inspection report before automated payment authorization
- ⚠ GLOBAL CLAIM ROUTING FOR MULTINATIONAL PROGRAMS: Crawford 70+ country network has country-specific API endpoints and data residency requirements; automated multinational program claim routing must apply country code to correct regional endpoint; cross-border claim data transfer without applicable data residency configuration creates GDPR and local privacy law exposure
- ⚠ RESERVATION OF RIGHTS DOCUMENTATION GATE: Automated carrier claim acknowledgment via Crawford API for coverage-disputed claims must include carrier reservation of rights letter before claim handling proceeds; automated handling without reservation of rights documentation creates carrier waiver of coverage defense
Alternatives
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Scores are editorial opinions as of 2026-03-07.