{"id":"zendesk-api","name":"Zendesk API","homepage":"https://developer.zendesk.com","repo_url":"https://github.com/zendesk/zendesk_api_client_python","category":"communication","subcategories":["support","helpdesk","ticketing","customer-service"],"tags":["zendesk","support","helpdesk","ticketing","customer-service","rest-api","sdk","webhooks","omnichannel"],"what_it_does":"Zendesk's REST API for managing support tickets, customers, agents, organizations, and knowledge base articles in Zendesk's customer service platform.","use_cases":["Creating and updating support tickets from agent workflows","Automatically routing and assigning tickets based on content","Reading ticket data for SLA monitoring and escalation agents","Managing knowledge base articles for AI-powered self-service","Building AI copilots for agent support using ticket context"],"not_for":["Teams not using Zendesk","Real-time in-app chat-first support (Intercom may be better)","Very small teams where cost is prohibitive","Simple internal IT ticketing (JIRA Service Desk may be better)"],"best_when":"An agent needs to manage customer support tickets in Zendesk as part of an automated support or AIOps workflow.","avoid_when":"You're not on Zendesk or need chat-first customer communication.","alternatives":["intercom-api","discord-api"],"af_score":79.7,"security_score":80.0,"reliability_score":null,"package_type":"mcp_server","discovery_source":["github"],"priority":"low","status":"evaluated","version_evaluated":"current","last_evaluated":"2026-03-01T09:50:06.437929+00:00","performance":{"latency_p50_ms":200,"latency_p99_ms":800,"uptime_sla_percent":99.9,"rate_limits":"700 requests/minute (Suite), 200 requests/minute (Support)","data_source":"llm_estimated","measured_on":null}}