{"id":"otobo-mcp-server","name":"otobo-mcp-server","af_score":43.5,"security_score":38.0,"reliability_score":7.5,"what_it_does":"MCP server package intended to expose OTOBO functionality to an AI agent via the Model Context Protocol, allowing the agent to call MCP tools for actions/data retrieval related to an OTOBO (request/helpdesk/ITSM) instance.","best_when":"When you already run an OTOBO backend and want an agent-friendly integration through MCP rather than building bespoke REST integrations.","avoid_when":"When you need standardized REST/SDK/OpenAPI contracts for broad client compatibility, or when you cannot ensure secure handling of OTOBO credentials and transport to the MCP server.","last_evaluated":"2026-04-04T21:49:41.202002+00:00","has_mcp":true,"has_api":false,"auth_methods":[],"has_free_tier":false,"known_gotchas":["Agents may unintentionally trigger state-changing actions (ticket creation/updates) unless the MCP tool permissions and descriptions are very explicit.","If tool outputs include large/verbose payloads, agents may struggle with context limits; pagination or summarization guidance would be important but is not confirmed.","Without clear rate-limit and retry semantics, agents may re-issue expensive calls repeatedly."],"error_quality":0.0}