{"id":"orange-zendesk-mcp-server","name":"orange-zendesk-mcp-server","homepage":"https://pypi.org/project/orange-zendesk-mcp-server/","repo_url":null,"category":"communication","subcategories":[],"tags":["mcp","zendesk","customer-support","helpdesk","ai-agents","integration"],"what_it_does":"MCP server for integrating with Zendesk via the Model Context Protocol, exposing Zendesk-related capabilities to AI agents.","use_cases":["Answering Zendesk support questions using ticket/customer context","Creating/updating Zendesk tickets from agent workflows","Fetching and summarizing Zendesk ticket history for support agents","Agent-mediated customer service operations in Zendesk"],"not_for":["Direct billing/financial operations","Replacing Zendesk admin workflows for configuring agents, triggers, or security policies","Handling sensitive customer data without appropriate access controls and auditing"],"best_when":null,"avoid_when":null,"alternatives":["Zendesk REST API directly (custom integration)","Zendesk official SDKs/APIs via your own middleware","Other MCP Zendesk connectors (if available) or general CRM/helpdesk MCP servers"],"af_score":40.0,"security_score":49.5,"reliability_score":7.5,"package_type":"mcp_server","discovery_source":["pypi"],"priority":"low","status":"evaluated","version_evaluated":null,"last_evaluated":"2026-04-04T21:49:48.175526+00:00","interface":{"has_rest_api":false,"has_graphql":false,"has_grpc":false,"has_mcp_server":true,"mcp_server_url":null,"has_sdk":false,"sdk_languages":[],"openapi_spec_url":null,"webhooks":false},"auth":{"methods":["Zendesk credentials (typically API token/user or OAuth depending on implementation)"],"oauth":false,"scopes":false,"notes":"Auth details (method, required tokens, and any OAuth/scopes) were not provided in the supplied content, so exact strength and complexity cannot be verified."},"pricing":{"model":null,"free_tier_exists":false,"free_tier_limits":null,"paid_tiers":[],"requires_credit_card":false,"estimated_workload_costs":null,"notes":"No pricing information was provided."},"requirements":{"requires_signup":false,"requires_credit_card":false,"domain_verification":false,"data_residency":[],"compliance":[],"min_contract":null},"agent_readiness":{"af_score":40.0,"security_score":49.5,"reliability_score":7.5,"mcp_server_quality":70.0,"documentation_accuracy":40.0,"error_message_quality":0.0,"error_message_notes":null,"auth_complexity":50.0,"rate_limit_clarity":20.0,"tls_enforcement":70.0,"auth_strength":55.0,"scope_granularity":30.0,"dependency_hygiene":45.0,"secret_handling":45.0,"security_notes":"Security posture cannot be fully verified from the provided information. Expect HTTPS/TLS in typical MCP server deployments, but authentication method, scoped permissions, and secret handling/logging practices are unknown. Treat customer/ticket data as sensitive and enforce least-privilege access.","uptime_documented":0.0,"version_stability":0.0,"breaking_changes_history":0.0,"error_recovery":30.0,"idempotency_support":"false","idempotency_notes":null,"pagination_style":"none","retry_guidance_documented":false,"known_agent_gotchas":["Zendesk operations may not be idempotent (e.g., ticket creation) unless the MCP tool implementations explicitly support idempotency keys.","Without documented rate-limit behavior, agents may need conservative throttling to avoid 429s.","Zendesk data can contain sensitive customer PII; ensure agent access is scoped and logged appropriately."]}}