{"id":"lightstep-api","name":"Lightstep (ServiceNow Cloud Observability)","af_score":72.6,"security_score":null,"reliability_score":null,"what_it_does":"Distributed tracing and observability platform (now part of ServiceNow as Cloud Observability) that analyzes OpenTelemetry traces at scale, with APIs for querying telemetry data and managing observability configuration.","best_when":"You're using OpenTelemetry for distributed tracing in microservices and want deep trace analytics with Change Intelligence to correlate deployments with performance.","avoid_when":"You don't have distributed services generating trace data, or you're already committed to Honeycomb or Datadog APM.","last_evaluated":"2026-03-01T09:50:05.784997+00:00"}