{"id":"intercom-api","name":"Intercom API","homepage":"https://developers.intercom.com","repo_url":"https://github.com/intercom/intercom-python","category":"communication","subcategories":["customer-messaging","support","chat","crm"],"tags":["intercom","customer-messaging","support","chat","crm","rest-api","sdk","webhooks","in-app-messaging"],"what_it_does":"Intercom's REST API for managing customer conversations, contacts, companies, and automated messaging workflows in Intercom's customer service platform.","use_cases":["Creating and replying to customer conversations from agent workflows","Managing contact and company data for CRM operations","Creating and routing support tickets via automation","Triggering automated message sequences from agent events","Building AI-powered customer support bots integrated with Intercom"],"not_for":["Teams not using Intercom","Simple email-only support (Intercom is a full platform)","Teams on tight budgets (Intercom is expensive)","Real-time high-volume messaging at scale"],"best_when":"An agent needs to read or respond to customer conversations in Intercom, or manage contact/company data for customer success workflows.","avoid_when":"You don't use Intercom, or need a simple helpdesk without Intercom's in-app messaging capabilities.","alternatives":["zendesk-api","discord-api"],"af_score":77.3,"security_score":75.0,"reliability_score":null,"package_type":"mcp_server","discovery_source":["github"],"priority":"low","status":"evaluated","version_evaluated":"current","last_evaluated":"2026-03-01T09:50:05.725193+00:00","performance":{"latency_p50_ms":200,"latency_p99_ms":800,"uptime_sla_percent":99.9,"rate_limits":"1,000 requests/minute (varies by plan)","data_source":"llm_estimated","measured_on":null}}