{"id":"freshdesk-api","name":"Freshdesk API","homepage":"https://developers.freshdesk.com/api/","repo_url":null,"category":"developer-tools","subcategories":["customer-support","helpdesk","ticketing","crm"],"tags":["freshdesk","customer-support","helpdesk","ticketing","rest-api","sdk","freshworks"],"what_it_does":"Customer support and helpdesk platform API for managing tickets, contacts, agents, knowledge bases, and automation rules. Part of Freshworks suite, competing with Zendesk.","use_cases":["Automating ticket creation from monitoring alerts and incident systems","AI-powered ticket classification, routing, and prioritization","Syncing customer data between CRM and support platform","Building agent-assisted support with automated response suggestions","SLA monitoring and escalation automation"],"not_for":["Live chat and messaging-first support (use Intercom instead)","Enterprise-grade complex workflows at very large scale","Non-customer-support use cases","Real-time call center operations (limited voice integration)"],"best_when":"An agent needs to create, manage, or automate helpdesk tickets in Freshdesk, especially for incident management or customer support workflow automation.","avoid_when":"Your team uses Zendesk (different API) or needs messaging-first customer engagement.","alternatives":["zendesk-api","intercom-api","helpscout-api"],"af_score":79.9,"security_score":null,"reliability_score":null,"package_type":"mcp_server","discovery_source":["github"],"priority":"low","status":"evaluated","version_evaluated":"current","last_evaluated":"2026-03-01T09:50:05.598731+00:00","performance":{"latency_p50_ms":300,"latency_p99_ms":1200,"uptime_sla_percent":99.9,"rate_limits":"400-500 requests per minute depending on plan","data_source":"llm_estimated","measured_on":null}}