{"id":"echelon-ai-labs-servicenow-mcp","name":"servicenow-mcp","af_score":53.8,"security_score":64.8,"reliability_score":22.5,"what_it_does":"Provides an MCP server that lets an AI client (e.g., Claude) interact with a ServiceNow instance: query records, and perform actions like creating/updating/deleting records, running scripts/workflows, and managing service catalog and related ITSM artifacts via ServiceNow APIs. Supports MCP over stdio and an SSE-based web transport.","best_when":"You need an agent to safely perform structured ServiceNow tasks and you can control authentication, tool scope (via MCP_TOOL_PACKAGE), and operational permissions.","avoid_when":"You cannot ensure least-privilege credentials or you need strong guarantees around idempotency/audit for write/delete operations.","last_evaluated":"2026-03-30T13:36:25.437635+00:00","has_mcp":true,"has_api":false,"auth_methods":["Basic","OAuth","API Key"],"has_free_tier":false,"known_gotchas":["Write/delete tools are broadly exposed; rely on tool packaging (MCP_TOOL_PACKAGE) and least-privilege credentials to prevent destructive actions.","Retries/timeouts are not documented; agent should avoid blindly retrying non-idempotent operations.","SSE mode exposes a web server; ensure network exposure and auth controls are handled outside the shown README."],"error_quality":0.0}